Calista Ejike

Virtual Assistant C CALISTA EJ I KE E C C O N TA C T S - calista.ejike24@g mail.com linkedin.com/in/calistaejike A B O UT ME Skillful, detail-oriented and self-motivated virtual assistant with 2+ experience in data entry, office administrative support tasks, customer support skills and extensive experience in coordination planning support of daily operational and administrative functions. E D U C AT I O N Bachelor of Arts in Education. Ambrose Alli University Ekpoma, Edo State, Nigeria. 2011 W O R K E X P E R I EN CE Administrative assitant, Amazing Grace Healthcare Staffing Agency, Ho uston, U.S.A ( Remote Job ) Aug 2020 - Feb 2022 • Performed all data entry related tasks of accurately typing in all the qualified applicants names and information into the database. • Fully responsible for contacting the qualified applicants, sending out welcome e-mail, verification of their licenses and onboarding process. SKILLS Strong listening and communication skills Great Time Management Skills • Responding to all e-mail inquiries • Updating and sending all the applicants information with Microsoft Wordand Excel spreadsheets. • Handled calendar Management. • Reviewed all data for completeness and accuracy. • Supported the recruitment department in sourcing for healthcare workers by postingjob vacancies on social media platforms. Highly Organized and Prioritization Microsoft Office Suite Customer Service Representative, Blessed C&C Ventures Dec 2015 - Feb 2020 • Entered orders into a computer database system. • Supported the customers in making decisions on the products to go for. Technology-focused • Responded accurately to customers' inquiries. • Processed orders, transactions and delivery of products. Calendar Management • Used the company's troubleshooting process to evaluate customer’s problem and empathetically found appropriate solutions. Google Workspace Administrative skills Fast learning skills • Answered constant flow of customers' phone calls, chats and emails. • Provided products information to the customers. • Managed replacement of damaged or missing products. • Provided proactive customer outreach. • Implemented company's policies and procedures in providing an Writing skills Customer service skills outstandingcustomer services. Problem solving Research H OB B I E S Researching, Playing Chess, Photography, Exercising. C O UR SE S Data Entry Certificate, Accoutinghub Data Entry Academy Jan 2022 Certifiied Customer Service Professional, The Institute of Customer Relationship Management ( AICRM Associate) Apr 2012 Customer Service Foundations, Linkedin Learning Certificate Jan 2022 ALX Virtual Assistant Course_Honors, ALX-The Room Sept 2022