CALEB D. TORO
Mobile: -, Email:-96 Kwane Krumah, Asokoro District
Senior Management: Information Technology
Technical Support – Project Management – System Integration -System Administration – Troubleshooting and Issue Resolution – Web Presence Management – Marketing Automation – Customer Support – Sales Support
BACKGROUND
Toro has a high degree of technical competence, a strong learning aptitude, an excellent work ethic, a strong leadership and interpersonal skills. He is an expert in a number of areas, in particular: technology support, IT project management, systems integration, performance and scalability. As an articulate communicator, he has the ability to influence people at every level by ensuring that issues are discussed, conflicts are resolved and the best solutions are delivered. In his current role he works with the rest of the team to ensure the successful delivery and operation of all supported services. Right now he would like to join a growing company that wants to recruit proven and experienced IT people.
TERTIARY EDUCATION AND QUALIFICATIONS
2013- National Open University (in view)
Master of Science
Majors: Information Technology
- Federal Polytechnic Idah
Higher National Diploma
Majors: Electrical/Electronic Engineering (Electronic/Telecomm Option)
PROFESSIONAL TRAINING/CERTIFICATIONS
Project Management Training Course, (Hybrid Consulting Ltd, Lagos-Nigeria), October 2010.
Cisco Certified Network Associate CSCO-, (Cisco Systems). September, 2013
PROFESSIONAL EXPERIENCE
Torics Concepts Ltd
May 2015 – Date
Network Engineer/Chief Technology Officer
Business Consulting with clients to provide advisory services on technology issues
IT project Management
Integrating Hotel Management Software for Hotels
Creating customer support documentation for the Hotel Management Software
Web presence Management for clients
Maximizing corporate network services uptime
Giving over the phone, email and remote support to customers.
Implementing network security measures to protect data, software, and hardware.
Training up end users at their place of work.
Administering a Microsoft Windows Server network of servers.
Investigating problems and then making technical recommendations.
Resolving network operational issues.
Providing guidance to junior team members.
Installing and testing server software on a variety of platforms
Deployment of a Switch Vox mobility voice solution
Deployment of an IP Surveillance system
Hephzibah Technologies Ltd
Sept 2011– April 2015
Network Administrator/IT Support
Managing a team of 8 system/ network support staff.
Setting up the process for attending to the support request from the users.
Laying down the network design for the premises and recommending the required equipments.
Co-coordinating with vendors for the procurement of goods and internet bandwidth.
Ensuring the 24 X 7 connectivity of head office with off-site locations through MPLS
Getting the issues solved in a timely manner and escalating the problems which require intervention from higher levels.
Securing the mail servers, application servers and nodes from any security threats by installing firewalls and other security suites.
Getting desktop PCs assembled and Operating systems & other applications installed.
Deploying, maintaining and troubleshooting mail servers, application servers, DHCP servers and modems.
Ensuring proper working of all the equipment.
Producing reports network productivity, plans and issues for higher management.
Special Skills
Strong conceptualization and analytical skills along with significant cross-functional and cross-industry experiences in Telecommunications/Systems Integration and Emerging Technologies.
Expert in providing technology support
Excellent Customer support service, diagnosing complex technical issues
Domain Expert in the design and deployment of advanced network infrastructure, IP video surveillance, voice-over-IP solutions, video conference solutions, wireless communications technology, systems integration and IT project management
REFERENCES
Available on request
