Caleb Ogunjobi

Caleb Ogunjobi

$5/hr
Customer Support Specialist
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Location:
Lagos Mainland, Lagos, Nigeria
Experience:
2 years
- - Ikeja, Lagos State  LinkedIn OBJECTIVE A forward-thinking and versatile creative with a passion for transforming ideas into impactful outcomes, optimizing team potential and consistently delivering excellence. With a strong foundation in Microsoft tools, CRM tools, Social media management, Creative writing and academic writing. I excel at driving growth, fostering collaborations, and achieving measurable results in a dynamic and fast-paced environment. EDUCATIONAL QUALIFICATIONS Kwara State University Malete. - Bachelor of Science (B.Sc) in Plant and Environmental Biology. EMPLOYMENT HISTORY Glamstore Limited May 2024 – Present Administrative manager  Streamlined daily operations, improved team productivity by 30%.  Oversaw the integration of marketing plans, ensuring timely delivery of objectives.  Identified growth opportunities, leading to a 50% increase in revenue. Hupducon 2023 – 2024 Brand strategist, Social media manager, Customer support/retention manager  Conducted comprehensive market research and competitor analysis to inform brand positioning and strategy.  Developed and implemented cohesive branding guidelines, ensuring consistency across all touchpoints.  Collaborated with creative teams to produce impactful campaigns that aligned with brand identity and goals.  Engaged with audiences through comments, messages and campaigns to foster a strong online community.  Analyzed customer feedback and behavior to develop strategies that improved satisfaction and reduced churn. Grandeur Limited 2022 – 2023 Intern  Managed administrative tasks, including scheduling meetings, organizing client deliverables and maintaining project documentations.  Collaborated with designers and copywriters to produce social media content, email newsletters, and other marketing materials.  Assisted in the creation and execution of marketing campaigns by conducting research, drafting content, and preparing presentations.  Monitored and reported on campaign performance metrics using tools like Google Analytics and social media insights. BluVard Education Initiative Volunteer May – Dec 2021  Assisted in organizing and delivering workshops focused on digital literacy, coding, and other tech-based skills for rural communities.  Collaborated with program coordinators to ensure the smooth execution of events and initiatives.  Mentored participants by providing hands-on guidance and troubleshooting during technology-focused activities. SKILLS AND COMPETENCES Professional Skills             Technical Skills Social Media Marketing Twitter Advertising Customer Service Strategic planning Copywriting Content Writing Ghostwriting Chat Support Creative problem solving Team Leadership & Management Excellent Communication Multi-tasking       Proficient in Microsoft suites Social media analytics tools Collaborative writing tools Visual Content Creation tools (Canva) Customer support tools CRM Platforms CERTIFICATIONS NYSC Certification 2025. Tech4Dev Frontend Programming Certification BluVard Digital Literacy Certification -. REFEREES: Available upon request.
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