- - Ikeja, Lagos State LinkedIn
OBJECTIVE
To leverage my skills and expertise in social media management, creative writing,
conflict management, customer support and sales to elevate your company.
EDUCATION
Kwara State University Malete.
Bachelor of Science (B.Sc)
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EXPERIENCE
Elev8 Media
Chat moderator/customer support
June 2025 – Present
Monitoring conversations in real-time, enforcing community guidelines by
removing inappropriate content such as spam, harassment.
Engage with users by answering questions, facilitating constructive
discussions, and fostering a positive online community environment.
Conflict resolution by mediating disputes and de-escalating heated
exchanges
Glamstore Limited
2024 – 2025
Administrative manager
Streamlined daily operations, improved team productivity by 30%.
Oversaw the integration of marketing plans, ensuring timely delivery of
objectives.
Identified growth opportunities, leading to a 50% increase in revenue.
Hupducon
2023 – 2024
Brand strategist, Social media manager, Customer support/retention manager
Developed and implemented cohesive branding guidelines, ensuring
consistency across all touchpoints.
Collaborated with creative teams to produce impactful campaigns that
aligned with brand identity and goals.
Engaged with audiences through comments, messages and campaigns
to foster a strong online community.
Analyzed customer feedback and behavior to develop strategies that
improved satisfaction and reduced churn.
Grandeur Limited
2022 – 2023
Intern
Collaborated with designers and copywriters to produce social media
content, email newsletters, and other marketing materials.
Assisted in the creation and execution of marketing campaigns by
conducting research, drafting content, and preparing presentations.
BluVard Education Initiative
Volunteer
May – Dec 2021
Assisted in organizing and delivering workshops focused on digital
literacy, coding, and other tech-based skills for rural communities.
Collaborated with program coordinators to ensure the smooth execution
of events and initiatives.
Mentored participants by providing hands-on guidance and
troubleshooting during technology-focused activities.
SKILLS AND COMPETENCES
Professional Skills
Social Media Marketing
Discord usage
Customer Service
Copy-writing
Content Writing
Chat Support
Creative problem solving
Team Leadership & Management
Technical Skills
Proficient in Microsoft suites
Social media analytics tools
Collaborative writing tools
Visual Content Creation
tools (Canva)
Customer support tools
CRM Platforms
Excellent Communication
Multi-tasking
CERTIFICATIONS
NYSC Certification
2025.
BluVard Digital Literacy Certification
2020.
Tech4Dev Frontend Programming
Certification
REFEREES:
Available upon request.
2021.
