Caitlin Oliver

Caitlin Oliver Virtual Administrative/Marketing Assistant WORK EXPERIENCE Administrative Virtual Assistant June Events Jun 15, 2021 - Aug 23, 2023 Handled all administrative tasks Communication with clients Implemented strategies to streamline workflow Assisted with event planning and coordination Managed and organized files and documents for clients Executive Virtual Assistant Pure CBD Health May 2020 - April 2024 Managed calendar and scheduling for the founder Assisted with travel arrangements and itinerary planning for the founder Communication with clients Accounts Assistance Managed orders and fulfilment Virtual Office Manager MacWest Gardening & Landscapes Sep 2023 - Present Provide customer service support via phone and email Handle invoicing and billing for clients Manage Social Media Accounts Newsletters KPI & Performance Tracking Manage Calendars & Scheduling Marketing Operations Assistant Jedi Marketing Dec15, 2022 - Oct 1, 2024 Handled all administrative tasks Migrated business operations to Notion LinkedIn Outreach Marketing campaign reports Managed and organized files and documents for clients Social Media Management using Metricool Basic content creation using Canva Basic Video Editing using Opus ABOUT ME I am a curious and enthusiastic professional with over three years of experience in administration and marketing support. I love learning new things and keeping up with the latest trends, which helps me stay ahead in an ever-changing industry. I’m passionate about helping businesses run smoothly and finding fresh ideas to make an impact. If you’re looking for someone who is detail-oriented, always eager to learn, and ready to bring new strategies to the table, I’d love to connect! I’ve had the chance to work on a variety of projects, where I’ve honed my organizational skills and contributed to successful marketing campaigns. I also completed a digital marketing course at the University of Cape Town, so I’m always looking for creative ways to improve results. I believe my hybrid combination of administration and marketing brings a lot of value to companies, agencies and founders who are looking to streamline processes and increase productivity within their teams, while also providing ways to improve their service/product offerings through marketing. RELEVANT SKILLS Email Support & Management Calendar Management & Scheduling CRM/CMS tools Knowledge of Social Media and Online Marketing Customer Relationship Management – Supporting client communications, ensuring inquiries are addressed, and maintaining satisfaction. Gsuite Proficiency Research Email Marketing – Managing mailing lists, designing campaigns, and tracking performance metrics. Time management and organization skills Task Management Tools: Notion, Trello, Asana Content Creation – Writing blogs, social media posts, and email newsletters. LinkedIn Outreach Social Media Management Analytical Skills – Ability to interpret marketing metrics, such as conversion rates and ROI, to adjust campaigns. CERTIFICATIONS Digital Marketing Course University of Cape Town CLIENT TESTIMONIALS I LOOK FORWARD TO WORKING WITH YOU AND HELPING YOU ACHIEVE SUCCESS IN YOUR BUSINESS. THANK YOU.