Caira Kayelle Luna

CAIRA KAYELLE S. LUNA EDUCATION CONTACT - LYCEUM OF ALABANG BACHELOR OF SCIENCE IN ACCOUNTANCY- - PROFILE I am a former chat support with experience and training, specialising in quality customer service. Constantly evolving and growing. Efficient working with a team and independently. Positive, dedicated, self-sufficient, and hard worker. LANGUAGES Proficiency in English communication. SKILLS • Excellent in tool navigation. • Fast learner, patient, and reliable. • Product Knowledge • Multitasking: Able to help more customers at once. CASA DEL NIÑO SCIENCE HIGH SCHOOL- WORK EXPERIENCE Foundever (May 2022 - August 2024) From the beginning of my career, I started working as a chat/email support with a range of different colleagues who allowed me to learn in many different ways, thus broadening my skills. TASKS • Experience in managing reservations and account verification. • Resolving concerns for the guests and hosts with the help of my tools in a timely manner. • Developed and utilized a range of criteria and red flags to differentiate between legitimate and suspicious activities. This analytical approach not only protected the company’s interests but also fostered a safer environment for all genuine customers.