C A E S A R F O R S Y T H B. G A R C I A, DMD
--
To grow along with your company and become a professional of
excellent repute by effectively contributing towards your company’s vision and goal
and lead with excellence.
EDUCATIONAL
SUMMARY
March 2000 | Elementary, Theresian School of Cavite
March 2004 | High School, Theresian School of Cavite
March 2013 | Doctor of Dental Medicine, Centro Escolar University – Manila
PROFESSIONAL
▪
▪
▪
▪
STRENGTHS
Highly motivated and with a very positive, can-do attitude.
Able to work with minimal to no supervision without compromising quality of work and
maintain critical thinking under pressure.
Possess good management and organizational skills.
Dedicated attention to details and interface well with others in addressing issues and concern.
WORK
E X P E R I E N C ES
November 2017 – Present
Technical Support Specialist
Telstra Powered by Teletech - BPO
9th floor, 5 E-com Building, Mall of Asia Complex, Pasay City
▪
▪
▪
▪
Responsible for providing technical support to clients who are experiencing technical
difficulties with their home broadband and telephone services.
Responsible for giving clients technical support with a wide variety of devices mainly
focusing on software/application troubleshooting and tutorials, online security and risk
assessment, malware and clutter clean up, and providing sound advice on what kind of
gadget will be best suited for their needs and lifestyle.
Adept in troubleshooting windows 7-10, MacOS- Catalina and below, iOS13 or lower, and
Android OS.
Tasked to provide world class customer support and to identify customer’s underlying
needs and make sure those needs are addressed in a prompt and professional manner.
June 2017 – September 2017
Clinical Case Reviewer
Access Healthcare - BPO
6th Floor, Unit B One World Square McKinley Hill Cyberpark, Taguig, 1634 Metro Manila
•
•
•
Tasked to review medical cases and conduct outbound calls to providers to obtain
authorization on specific medical procedure or prescription drug
Check on patient's eligibility, benefits, and coverage
Documents what transpired in each call and take necessary action on the revenue
cycle system.
© 2020 All Rights Reserved.--
February 2015 – May 2017
Dental Hygienist
Nepomuceno Dental Clinic
Molino 2, City of Bacoor, Cavite
•
•
•
•
•
•
•
•
•
•
•
Assists the dentist with clinical and non-clinical procedures.
Take the patient’s medical and dental history prior to any dental treatment.
Maintain an accurate and up to date records of the patients.
Prepares the dental infirmary following the prescribe procedures and protocols.
Prepares the instrumentation needed by the dentist and position them for dentist's
ease of access.
Prepares the patient for dental treatment by sitting and draping the patient.
Provides assistance to the dentist by passing dental instruments or to any extent as
required by the dentist.
Document all procedures done to the patient.
Ensures that the dental infirmary is properly sanitized and cleaned as per protocol
before and after each dental procedure.
Ensures that the clinic is properly stocked and equipped and reorder
equipment/consumables if necessary.
Perform Oral Prophylaxis and other minor procedures with the supervision of the
Dentist.
August 2014 – December 2014
Customer Support Representative
Convergys - BPO
Two E-com Center, Harbor Dr, Pasay, 1300 Metro Manila
•
Answers inbound calls and assist customer with technical, billing, and other
miscellaneous inquiries regarding their mobile phone plans.
March 2013 – May 2016
Financial Advisor
Philam Life, Mortel Associates
8th flr Fly Ace Corporate Center, 13 Coral Way, Central Business Park, Pasay City
▪
▪
Gives financial advice to young entrepreneurs and professionals on how to properly utilize
their income by means of identifying immediate needs and formulating a plan on how to
invest their surplus money for their future and retirement.
Establishes coordination and networking among concerned department.
SKILLS
▪
▪
▪
▪
MS Excel, Power Point, Word
Extensive knowledge with customer care
Fluent in English both written and verbal
Data entry and analysis
PERSONAL
PATICULARS
Date of Birth:
Place of Birth:
Address:
Relationship Status:
Religion:
April 27, 1987
Sta. Cruz, Manila
304 Tirona Hiway, Habay 1, City of Bacoor, Cavite
Married
Iglesia ni Cristo (Church of Christ)
© 2020 All Rights Reserved.--
REFERENCES
Dr. Ma. Digna Dilanco, DMD
Clinical Instructor
-
Dr. Irene C. Nepomuceno, DMD
Clinical Head, Nepomuceno Dental
Clinic
-
Ma. Cristina Belialba
Team Leader, Telstra
-
© 2020 All Rights Reserved.--
