C M Pradeep

RESUME C.M.PRADEEP Contact:- E- mail:- Carrier objective: To be a Smart and Successful Professional, willing to take up challenging jobs that provide opportunities for growth in terms of knowledge & experience and to express my skills with my Multi-Tasking Capability. Work Experience: 4.7 Years of Experience in Order Management & Invoice Generation as a Project Coordinator. Hexaware Technologies [SEP’16 – Till Date] Project : Telecom Order Management • Configuring new connection or Upgrading the existing connection as per request. • Taking care of delivering an Order to customer within SLA. • Assigning Static IP’s & maintaining constant backup to consumers. • Handling both SME & LES consumers in Nederland’s. • Providing new connections Data, Voice or Radio services as per requirements. • Referred unresolved customer grievances related to their connections. • Generating invoices & Investigating Payment related issues. • Conferred with customers about service concerns and desires, quickly understanding issues and applying personal expertise and company practices to resolve problems. • Clearing the customers Connection \ Invoice related issues via Call \ Chat Applications: • CRM, BOS, Siebel, Salesforce. • Clarify, Versa Tracker, Frontix • Service Centre, ArGUI • MS Excel Skills: • Customer-oriented • Excellent problem-solving abilities • Proving orders based on customer request within SLA. • Active listening skills • Exceptional time management skills Awards & Recognition : • Best associate of the year – 2018 & 2020 • Quality performer of the year – 2019 • Line trainer of the team • Backup Quality Associate Education: • BE - Electronics & Communications Engineering - 2014 • 12th Standard - 2010 • 10th Standard - 2008 Project Details : Title: Fingerprint privacy protection by minutiae template. • • Project Description By using minutiae templates in fingerprints any type of data can be stored and protected with high level security. Result By using single database from fingerprint combinations (orientation and minutiae template) the data is stored with low bit error rate efficiently it cannot be hacked and the data cannot be accessed by the hackers because it will not compromise even the single fingerprint is stolen Personal details: • • • • • • Father’s Name: Marimuthu. A Mother Name: Chandira. K Marital Status: Married Date of Birth: 09-FEB-1993 Languages Known: English and Tamil Native: Tiruchengode, Namakkal (D.T) Declaration: I consider myself familiar with information aspects and I hereby declare that the information’s above are true to best of my knowledge. PRADEEP C M