Byron Ward

BYRON JACOB WARD 8266 Conifer Road- Denver, CO 80221-PROFESSIONAL SUMMARY • • • • • • Technical Project Manager and Support Specialist with extensive client-facing experience. Over 8 years of Restaurant/QSR Technology Solutions including Point-of-Sale (POS), software, hardware, and connectivity. Enterprise system conversion project experience affecting 450+ locations without any disruption in business continuity Project Management skills include multi-million dollar budget and timeline management Collaborative, team-oriented individual, comfortable in a contributor or leadership role, working with internal business end-users, third party technology vendor partners, and nationally distributed technology teams on critical projects. Vendor Management/selection Skills Include: Project Management | Budgeting | Industry Research | Restaurant Software | Kitchen Management Solutions | Team Leadership | Point-of-Sale (POS) | Aloha Software | Vendor Management | Business Analysis Customer Service | Help Desk Technical Support | System Configurations | Troubleshooting | Network Support | NCR Kitchen Display Systems | User Training EXPERIENCE SHAKE SHACK, Remote, July 2020 - present • • • • • Responsible for planning, organizing, allocating resources for, budgeting and successfully executing organizations' specific IT goals Oversee multiple technology enhancement projects Vendor management and selection Oversee new location openings Technology content creation tracking RED ROBIN CORPORATION, Greenwood Village, CO to April 2020 Multiple Promotions to Roles of Increased Responsibility: February 2015 New Restaurant Operations (NRO) Specialist, May 2017 – April 2020 • • • • • • • • Manage the ordering, configuration, and installation of all equipment for new restaurant openings Manage 3rd party vendor for timely, accurate, and efficient hardware installations Configuration and deployment of multiple back office servers and VM hosts Set up Microsoft Office Suite for restaurants and restaurant management Manage budgets and invoicing for all new restaurant openings Staging and installation of network racks, access points, and switches Contractor/Builder scheduling and management Asset and Project tracking IT Project Support and Development Analyst (Aloha), May 2017 – April 2020 • • • • • • • • Collaborative role that required continuous interaction with multiple areas of the IT department, in addition to internal and external stakeholders, as it relates to the configuration, testing, implementation, and overall stakeholder satisfaction Provided Project oversight, coordination, support, configuration, and development on professional projects. Installed of 4,000+ new point of sale machines system wide Updated software on all point of sale systems (Aloha version 6.7.28, Aloha 15.1 April 2017) Supported Aloha CMC, Aloha CFC and Aloha Enterprise Performed Testing, troubleshooting, and vetting all new equipment or initiatives prior to launch Managed a multimillion dollar project budget and strict timeline Technology development and deployment/support IT Project Coordinator, October 2016 – May 2017 • • • • • • Refreshed Aloha templates for new systems work flows (over 30,000 new pieces of equipment nationwide Supported the conversion to QSR Kitchen Display Systems, controlpoint, and Dinetime Acted as subject matter expert in all circumstances relating to planning and execution of new initiatives Managed a $20 million budget with a strict timeline Collaborated with IT Support Services team to ensure appropriate project procedure documentation Implemented processes pertaining to the project . BOO Project Team (Back Office Overhaul) | Rodeo install team, March 2016 – October 2016 • • • • • Completed onsite installation of hardware components including POS systems, guest & kitchen printers, access points, servers, patch panels, switches, printers, and faxes. Helped overhaul back office technology setup at 480+ restaurants Upgraded and supported NCR Menu Link, NCR Back Office, and Workday. Backed up and restored legal documents, profiles, and assigning and renewing licensing Verified and confirmed all updated systems were operational prior to business hours. IT Help Desk Specialist, April 2015 – March 2016 • • • • • • • • Troubleshooting of all restaurant equipment. Installed computer network and equipment. Fielded calls that encompassed all areas of technical support. Implemented strategies and correspondence to better serve field users. Provided over the phone and in person support to end users all over the U.S. Troubleshooting of all hardware, network, and system issues to over 600 stores. Oversaw the configuration and installation of networks and hardware. Established and performed troubleshooting of secure wireless networks, job data and coding issues. BOSTON MARKET CORPORATION, Golden, CO January 2015 IT Helpdesk Specialist EDUCATION UNIVERSITY OF TENNESSEE, KNOXVILLE, TN Bachelor of Arts in Communication/Communication Studies, 2010 PELISSIPPE STATE COLLEGE, Knoxville, TN Associate of Science in Universal Studies/Business Studies, 2007 April 2012 to