Byron Katsande

[Byron Katsande] 4112 phase 2 Chiwaridzo bindura -/--Licence: BE (Class 4) ABOUT ME Detail-oriented and customer-focused professional with over 3 years of experience in customer service, operations, and administrative support. Adept in managing client communications across multiple platforms, processing bookings, supervising teams, and driving operational efficiency. Proficient in Microsoft Office, CRM systems, and digital communication tools. Known for excellent communication, multitasking, and problem-solving skil EDUCATION [Diploma in Business Management (In Progress) Claremont Business School – Bindura University Focus on Financial Accounting, Cost Accounting, and Business Analysis Reference: Lecturer – - Certificate in Computers National Foundation Certificate in Computer Operations and Packages Advanced Level – Centre Zimbabwe Africa High School Subjects: Economics, Business Enterprise Skills, Statistics Ordinary Level – Madziwa High School 8 O’ Level passes including English & Mathematics. WORK EXPERIENCE [Magaya Mining (2023 – 2025) CRM Supervisor / Public Relations Officer / Area Supervisor Locations: Mazowe, Kadoma Supervised supply chain operations and coordinated material delivery. Opened new operational branches in Kadoma and Mazowe. Handled customer inquiries and managed key client relationships. Processed bookings, confirmed transactions, and maintained client communication via phone, email, and WhatsApp. Performed administrative duties and ensured departmental coordination. Reference: Lungile Sibanda – - Simbisa Brands – Bakers Inn, Chegutu (2021 – 2022) Shift Manager Oversaw daily operations and ensured workflow efficiency. Managed staff and provided quality customer service. Tracked sales and implemented strategies to boost performance. Reference: Operations Manager – - Reference [Available upon request or see above under each job listing.