Byorn Halos

I am a dedicated and adaptable professional with several years of experience in customer service, administration, and guest experience management across diverse industries. Throughout my career, I have consistently demonstrated strong communication, problem-solving, and organizational skills that allow me to deliver excellent service and provide value to the companies I work with.

My journey began as an intern at New San Jose Builders Inc., where I developed a foundation in administrative and operational tasks, handling responsibilities such as maintaining office equipment, managing supplies, and assisting with clerical work. This early exposure shaped my ability to stay organized, detail-oriented, and dependable in fast-paced work environments.

From there, I expanded my professional experience in hospitality and customer service, working as a barista at Starbucks under Rustan Coffee Corporation. This role enhanced my customer-facing skills, teaching me how to work efficiently while maintaining high standards of service. I later transitioned into the BPO industry, where I worked as a consultant at Convergys and then as an office clerk for TaskUs and Concentrix, supporting major clients such as DoorDash and Uber. In these roles, I handled customer concerns, resolved complaints, processed adjustments, and ensured client satisfaction—further strengthening my problem-resolution and communication abilities.

My career later shifted toward guest relations and virtual assistance, where I discovered my passion for providing exceptional experiences and operational support. At Jurny Inc., I served as a Guest Experience Coordinator, assisting with reservations, managing guest inquiries, monitoring reviews, and coordinating with operators to ensure seamless service delivery. I then supported property management clients as a Vacation Rental Specialist and Personal Assistant at Extenteam, handling guest communication, property updates, scheduling cleaners, and managing daily administrative tasks. Most recently, at Hestia360, I took on a broader role as a Personal Assistant and Guest Experience professional, where I not only assisted guests but also managed OTA platforms, maintained company records, updated websites, and supported real estate transactions.

Across all these experiences, I have developed a reputation for being hardworking, reliable, and adaptable. I thrive in dynamic environments, embrace challenges, and take pride in going the extra mile to ensure tasks are completed effectively. I am also technically skilled, with proficiency in tools such as Microsoft Office, QuickBooks, BackAgent, and OTA platforms, along with the ability to learn new systems quickly.

As I continue to grow professionally, I aim to leverage my strong customer service background, administrative expertise, and problem-solving mindset to contribute meaningfully to any organization I become a part of.