Bwata Jennifer Mundung

Customer Service Specialist | Outsource Global Technologies Ltd | February 2024 - Present

• Consistently exceeded customer expectations by resolving complex inquiries efficiently and effectively.
• Demonstrated strong problem-solving skills and technical expertise in handling customer issues.
• Leveraged CRM tools to streamline workflows and improve overall service efficiency.
• Collaborated effectively with team members to foster a positive work environment and share best practices.

Call Center Agent | National Population Commission | June 2022 - July 2023

• Provided exceptional customer support by handling a high volume of calls with minimal errors.
• Built strong relationships with customers through effective communication and empathy.
• Adhered to strict quality standards and maintained accurate call records.

Tracking and Retention Assistant | Federal Medical Center (Caritas Nigeria) | November 2021 - June 2022

• Enhanced patient satisfaction by cultivating strong relationships and providing personalized support.
• Improved patient retention through efficient appointment management and timely follow-ups.
• Contributed to the facility's overall success by collecting and analyzing data to inform decision-making.

Data Entry Clerk/Project Supervisor | Nigerian Breweries Plc | April 2017 - October 2021

• Ensured data accuracy and integrity through meticulous data entry and quality control measures.
• Supervised team members to maximize productivity and maintain a positive work environment.
• Demonstrated strong leadership skills by resolving employee disputes effectively and promoting teamwork.

Key Skills:

• Customer Service: Exceptional communication skills, problem-solving abilities, and a strong customer-centric focus.
• Technical Proficiency: Proficient in using CRM tools and other relevant software.
• Teamwork: Ability to collaborate effectively with colleagues and contribute to a positive team atmosphere.
• Time Management: Strong organizational and time management skills to prioritize tasks and meet deadlines.
• Problem-Solving: Proven ability to identify and resolve issues efficiently and effectively.
• Adaptability: Ability to adapt to changing priorities and work effectively in a fast-paced environment.