BUTCH BERRY-
Cerebral
June 2021-current
Mental Health Online Care
Phone Coordinator
Assisted customers through inbound and outbound calls with their online mental health accounts, service,
and prescription management. Worked with prescribers, therapists, and other care team members through
multiple online programs to coordinate client service.
Excelerate 360
October 2020-March 2021
High Tech Lead Generation
Lead Generation
Qualified B2B leads for High Tech products and services • 100+ activities per day • Salesforce CRM
experience • Proficient with MS Office and Google Docs • Database cleaning • Lead research on LinkedIn •
Putting together excel sheet database as a CRM
CBSi
May 2011- July 2020
High Tech Lead Generation
Lead Generation
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·
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Qualified B2B leads for High Tech products and services
200+ cold call average per day with 10%, lead supplied.
Hit 120% of goal.
Accolade Management
May 2010-April 2011
Real Estate Lease Placement
Lead Generation
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Managed accounts by keeping track of lists, making notes, doing call backs to home owners and presenting
service.
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Making 200 calls daily, contacting 50, converting 1-3 appointments daily for 1 sales person
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Telecommute- worked from home, had excel and google calendars set up and internet phone. Responsible for
managing my day at home, keeping up calls and setting up appointments, making hourly call goals.
January 2009-April 2010
Aqua Prix
Water filtration for businesses
Lead Generation
·
Managed accounts by keeping track of lists, making notes, doing call backs to businesses, identifying key
contacts and presenting service.
·
Making 140 calls daily, contacting 15 decision makers, converting 1-3 appointments daily for 1 sales person
·
Telecommute- worked from home, had excel and google calendars set up and internet phone. Responsible for
managing my day at home, keeping up calls and setting up appointments, making hourly call goals.
November 2008-December 2008
Richart Chocolates
Luxury French chocolates
Inside Sales
Richart Chocolates had multiple service stores in the US and the San Francisco office was also the business office
for sales for the entire US of their luxury French chocolates to businesses and individuals.
·
Managed previous business customers from small to large companies placing 200 calls a day, identifying the
decision maker, and selling chocolate packages for them.
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25k sold in two months in the height of the recession was an amazing amount to close.
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Managed excel lists making notes, placing calls, recalling businesses, and closing business.
Sept 2007-March 2008
Activant
Inventory Management Software for small to medium sized companies.
Lead Generation
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Qualified B2B leads for POS Inventory Management software to small to medium Lawn and Garden and Farm
and Agriculture stores.
·
300+ cold call average per week averaging 1.5 appointments a day.
·
Hit 100% of goal.
February 2004-August 2007
Tactical Telesolutions
Outsourced lead generation primarily for high tech companies.
Lead Generation
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Qualified B2B leads for High Tech products and services
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400+ cold call average per week with 10% return rate - regularly monitored and verified
·
Hit 120% of goal.
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Coordinating schedules and workload for subordinates
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75% customer contract renewal rate
March 2002-November 2003
E-loan
Home loan processing by phone and email.
Loan Processor for First Mortgage
·
Responsible for conditions related to the processing of mortgage loan applications. Respond to inquiries from
internal and external sources in a timely manner. Compiled all loan documentation in order to ensure all of the
underwriting conditions and requirements are met. Manage the following key relationships: title/escrow, loan
consultants, vendors, & borrowers. Responsible for additional closing tasks as required.
·
Responsible for taking mortgage loan applications. Respond to inquiries from customers. Qualifying and
selecting best product for customer when eligible. Introducing applicant to loan consultant. *Top Customer Care Rep
for Refinance and Purchases 2002 awards
October 2001-March 2002
SF Weekly
Weekly paper
Inside Sales
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Responsible for finding leads to sell advertising space in weekly paper. Making 60 calls or more a day. Taking
customer from beginning to close. Entering information into computer until ad was in paper. Proofing. Dealing with
weekly quotas.
August 1999- October 2001
Reveal.net/San Francisco
Outsourced lead management primarily in high tech.
Lead Project Manager / lead generation
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Qualified B2B leads for over 20 High Tech products and services
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250+ cold call average per week with 10% return rate - regularly monitored and verified
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Qualified 20% of leads worked.
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Successfully researched and qualified new sales leads from internet based research tools
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Coordinating schedules and workload for subordinates on a daily basis
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5% customer contract renewal rate
SKILL SET
MS Word, MS Access, Outlook, ACT 2000, Filemaker Pro, MAC OS, Goldmine, Sales Force
Internet Based and Traditional Research Tools (Hoovers)
Tele-Sales Professional - Cold Calling, Qualifying
Soft phone experience with Xlite, 5Seven, and Vanilla Soft
SCHOOL
AS Psychology-Ashworth University 2008
BA Psychology-Argosy University 2014
EXTRA
Volunteer work at SF Suicide Prevention taking incoming calls and counseling. For one year or 200 hours.
Phone canvassing for activist support.
References:
1. Kelda Smith
CBS
San Francisco, CA-
Kelda is my co-worker at CBS and has been doing the same job as me and is familiar with my work.
2. Miles Amansour
CBS San Francisco, CA-
Miles is my co-worker at CBS and has been doing the same job as me and is familiar with my work.
3. Curtis Bendt
CBS
San Francisco, CA-
Curtis has been my manager for several years and knows my work intimately and has managed my work load and
done quality control of my work.
The difference between a resume and a CV is the length, what is included, and what each is used for. A resume is
one or two pages about your skills, experience and education.
A CV is at least two pages or more and a detailed synopsis. It includes a summary of your educational and academic
background, awards, honors, everything. It is used primarily when applying for academic, education, scientific, or
research positions.