Busranur Koroglu

BUSRANUR KOROGLU- - EMPLOYMENT HISTORY Support, Sales and Finance Consultant, ULU BV Support consultant: Answering questions of customers by phone, e- mail and chat; Jan 2019 — Dec 2019 Schiphol Rijk Sales consultant: Marketing the products, selling the products and helping the customers through the first months; Finance consultant: Supervisor of the financial system, answering financial questions by phone and e- mail. Support Consultant, YoungCapital Oct 2018 — Dec 2018 Support consultant at ULU BV via YoungCapital: Provided superior customer service to clients by addressing all questions and concerns. Junior Customer Manager, Solo Talents BV Hoofddorp May 2017 — May 2018 Junior Customer Manager at the Social Department of the Government: Analyzing and handling incoming requests (Participatiewet, Bijzondere Bijstand, IOAW). Including close cooperation with different departments (Sociale Wijkteams, Handhaving, Jongerenloket, Werkcoaches and Juridische Zaken). Internship, Gemeente Zaanstad Rotterdam Jan 2017 — Apr 2017 Internship for four months at different departments: Income, Work, Enforcement and walk- in hours of the Social Department. Research Assistent, SEOR Zaanstad Jan 2016 — Dec 2016 Collecting and analyzing data for the following research: Arbeidsmarktonderzoek Haven- en Industriecomplex Rotterdam- (Offerte voor Havenbedrijf Rotterdam N.V.). Research Assistent, Erasmus Centre for Entrepreneurship Calling entrepreneurs and managers to get data for the Entrepreneurs Index. Project Employee Administration, Veiligheidsregio Rotterdam Rijnmond Rotterdam Jan 2015 — Dec 2015 Rotterdam Jan 2012 — Dec 2014 Rotterdam Organized and prioritized work to complete assignments in a timely, efficient manner. EDUCATION Erasmus University Rotterdam Master Sep 2014 — Jun 2016 Rotterdam Grootstedelijke Vraagstukken en Beleid (Metropolitan Issues and Policy) Erasmus University Rotterdam Bachelor Sep 2010 — Jun 2016 Rotterdam Sociology Erasmus University Rotterdam Minor Sep 2013 — Dec 2013 Rotterdam Psychology Erasmus University Rotterdam Sep 2012 — Dec 2012 Rotterdam Minor Criminology LANGUAGES Native speaker Dutch Turkish English Highly procnieTt Highly procnieTt COURSES Participatiewet (Participation Law) Jan 2017 — Apr 2017 VCAG Opleidinig en Advies Sociale Zekerheid Spanish Sep 2012 — Dec 2012 Taal- & Trainingscentrum, Erasmus University Rotterdam HOBBIES ;ravelliTgx ewploriTg Teu nodTtries aTR ndltdresx feaRiTgx selm Revelop.eTt