Busari Victory Oluwatosin

OLONIKADI VICTORY OLUWATOSIN Virtual Assistant Address: Ibadan, Oyo State, Nigeria. 200001 Email:-Phone No: - LinkedIn: https://www.linkedin.com/in/victory-o-587aa02a5?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app CAREER OBJECTIVE Driven and experienced virtual assistant with over three years of expertise in lead generation, CRM management, and providing top-notch customer support. Committed to leveraging my skills and knowledge to deliver exceptional assistance to clients, ensuring streamlined operations and successful outcomes. Seeking opportunities to contribute effectively to a dynamic team or organization, utilizing my strong communication, organizational, and problem-solving abilities to exceed expectations and drive positive results in the virtual assistance realm. CORE COMPETENCIES • Telephone Etiquettes. • Cold Calling. • Persuasion. • Salesforce Expertise. • Microsoft Office Skills. • Lead Qualification. • B2C Marketing. • Hubspot Sales Expertise. • Call Logging. • Appointment scheduling. • Inbound Sales. • Sales Closing. • Negotiation. • Telesales. • Outbound Sales. • B2B Marketing. CAREER HIGHLIGHT Implemented a client’s satisfaction initiative resulting in a 20% increase in positive feedback within six months Spearheaded personalized follow-up procedures and proactive communication strategies Addressed client’s concerns effectively, fostering greater trust and loyalty Improved overall client’s satisfaction ratings and contributed to increased retention and referrals Demonstrated dedication to exceeding my client’s expectations and driving positive outcomes PROFESSIONAL EXPERIENCE Appointment Setter January 2018 – October 2022 Harmulin Investment Ltd. Nigeria • Researched qualified potential leads and scheduled appointments with over 60% of them. • Increased sales opportunities by consistently exceeding appointment-setting targets by 20%. • Converted over 40% of cold leads to customers through persuasive cold calls. • Used cold calling software like Hubspot, Mojo dialer, and others for effective cold calls. • Updated the lead life cycle and stage after each outbound call. • Answered product questions using strategic communication that created sales awareness. E-mail manager-, Atorj Technology Ltd. Managed e-mail correspondence for the company, ensuring prompt responses and effective communication with clients and stakeholders. Provided comprehensive support for the company's products and services through e-mail channels, addressing inquiries, troubleshooting issues, and resolving customer concerns. Implemented strategies to streamline e-mail management processes, optimizing efficiency and response times. Collaborated with cross-functional teams to gather feedback from e-mail interactions, contributing to product improvement and customer satisfaction initiatives. Maintained accurate records of e-mail communications and interactions, ensuring data integrity and compliance with company policies. Acted as a primary point of contact for e-mail-related inquiries, demonstrating professionalism and expertise in providing solutions and assistance to clients. Adapted to evolving business needs and priorities, consistently meeting or exceeding performance targets and expectations. Continuously updated knowledge of company products, services, and industry trends to provide informed and effective support to e-mail recipients. Received positive feedback from clients and colleagues for exceptional e-mail management and support services. EDUCATION University of Ibadan, Oyo State, Nigeria 2009 – 2012 Bachelor of Arts in Theatre Arts. University of Ibadan, Oyo State, Nigeria - Diploma in Theatre Arts CERTIFICATIONS DIGITAL WITCH COMMUNITY. 2023 IT Support/virtual assistant training: Telemarketing, Appointment Settings, cold calling, Call logging, Lead Research, Inbound and Outbound Sales, B2B and B2C Marketing, Telephone Etiquette, customer support, live chat, e-mail marketing, lead generation, Real estate, travel and hotel reservations. INTERNATIONAL PROJECT MANAGEMENT PROFESSIONAL 2013 IPMP RC: 949306 IPMP/2013/BAC6124 TECHNICAL SKILLS Google Workspace, Slack, Skype, Hubspot Sales, Salesforce, Apollo.oi, Picktime, Calendly, acuity scheduling, Mojo Dialer, lemlist, Freshdesk, Zendesk, Tidio Microsoft Office, Trello, Asana, Monday.com, Click up, and Google Sheets.