Burcu Pektaş

BURCU PEKTAŞ Customer Service Specialist / Freelance Translator PERSONAL INFORMATION Date of Birth : 28/09/1987 Nationality : Turkish Republic Martial Status : Married Driving Licence: Class B, 2006 EDUCATION 2001 –2005 Özel Türk Anadolu Lisesi / Izmir Highschool- Mathematics – English Literature Education Language: English 2005 –2009 Izmir University of Economics / Izmir Bachelor’s Degree Faculty of Economics and Political Science Department of International Relations and European Union Education Language: English/French JOB EXPERIENCE 2006 - 2007 Republic of Turkey Prime Ministry, Undersecretariat of Foreign Trade Aegean Exporters’ Associations – Izmir Position : Intern- Olive and olive oil Export Dept. • Handling daily correspondences by e-mails and prepearing weekly meetings' drafts, translations weekly reports of import and export essentials in Olive Production & Olive oil Trade with all contemporary trends on this workplace. • Acted as areference for department manager's quick- handed and ambitious intern during my bachelor years. 2009 - 2010 DSL Logistics & Transport - Izmir Position : Export / Sales Intern – Customer Service Dept. • Handling the formalities of the freight forwarding routines and logistics activities such as taking booking, interacting with shipping lines and abroad customers or forwarding agents in order to organize the shipments. • Collect shipping documents from the clients and prepare freight forwarder documentation to be sent to shipping lines within the cut-off deadline • Send weekly vessel schedules to clients and receive bookings and/or pre-bookings- Arkas Shipping & Transport S.A Position : Documentation Specialist (Foreign Agencies) – Documentation Dept. • Maintain a direct relationship with the agents, vessel owner, sales and operation staff to ensure the correct documentation for each vessel. • Complete paperwork for special requirements such as L/C terms and special cargoes. • Coordinate closely with the vessel owner HQ /agents for scheduling and bookings shipments to ensure smooth and timely documentation. • Following transit cargoes which will be transhipped via Istanbul to final destination and saving statistics of transhipment units as per their destinations. • Checking space availabity with trade department and inform them about priority of cargoes.Following custom formalities, giving customs overtime confirmation to related parties & departments if necessary. 2011 - 2016 Arkas Shipping & Transport S.A Position : Customer Service Specialist – Customer Service Dept. • Basicaly handling transhipment formalities and planning of top clients' cargoes and providing constant information flow with those clients. • Controlling logistics process of transhipment cargoes at terminal and organizing movement between terminals when neccessary • Following up every process and checking procedures in custom formalities, ship owners planning of VIP cargoes weekly and confirmation of loading daily. • Collecting neccessary documents such IMDG forms, MSDS documents, invoices, packing lists and custom declarations from the clients, and/or port agents to make proper filing and cargo planning for each vessel. • After vessels departure sending loading confirmations to loading and discharging ports. 2016 - 2017 Arkas Shipping & Transport S.A Position : Cost Control Management Specialist - Customer Service Dept. • Optimise and control the invoices received from vendors on daily and monthly basis, • Direct reports to Manager of Sales • Operational Efficiency; Achieved %35 efficiency increase in terms of monthly average approval time for 4.000+ invoices per year, • Budgeting & Forecasting; Creating yearly operational budget and applying necessary monthly adjustments on budget as well as providing explanations regarding the deviations to the Area and Head Offices. • Contract Management; Renewing the vendor contracts prior to the expiration dates. Projecting total effects of the contract renewals- Azim Translation - İzmir Position : Certified Translator/ Interpreter - Full Time • Translating contemporary media, video, and materials by providing subtitles and consulting with subject matter experts and other colleagues in order to understand specialised concepts and translate them appropriately. • Proficiency to online translation tools for additional assistance with translation. Requiring clients with quotes based on project length and level of complexity. • Catching up with clients to ensure satisfaction and understanding with the usage of specialised translation software to encourage efficiency and consistency. • Translating a variety of documents including literary, legal, research, technical, scientific, educational, and commercial materials and specialise in a particular industry in which he or she has relevant experience or knowledge, such as medicine, the arts, business, or finance. • Sometimes working on a freelance basis or pursues employment with an educational, commercial, or government organisation. 2019- Present Freelancer Position :Certified Translator/Interpreter/Localization Specialist  Ongoing projects with my several previous clients by providing an excellent customer service.     Respecting deadlines as set by the client and the requirements for each task. Proofreading and localization of verious articles on many subjects such as fashion, health, finances, traveling on a regular basis. Arranging Interpretation meetings with local companies and individuals , enjoying tourist guidance in İzmir as city seeing. Solid translation services (English to Turkish) and (Turkish to English) on a regular basis CERTIFICATES * Certified/Sworn Translator, English-Turkish/Turkish – English- Freelance Translator/Localisation Specialist * IELTS, British Council, 2007 * Certification of Participation to Student Conference on "Comparative Turkey-EU Relations", 2008, Izmir University of Economics. * Izmir Chamber of Commerce, “Logistics Seminar”, 2009 * Izmir Chamber of Commerce, “Foreign Trade Specialist Programme”, 2009 LANGUAGE SKILLS * Turkish, Native Language * English, Bilingual- Advanced * French, Pre Intermediate COMPUTER SKILLS * Microsoft Windows Office: MS Excel, PowerPoint, Word and Outlook. * SAP * Trados SUBMITTED RESEARCH PROJECT PAPERS * Comparative Turkey-EU Relations: “Immigration among the Member States of European Union.”, 2008. * The Taxation Policy of European Union, 2008. * Kyoto Protocol: “The United States and China Aspects.”, 2009. * United Kingdom’s effect on Mediterranean Policies of European Union, 2007. * The Greater Middle East Project, 2007 * European Union and the Balkans. “Independence of Kosovo.”, 2009.