Bunmi Mustapha

BUNMI MUSTAPHA Abuja, Nigeria LinkedIn | Portfolio |- SUMMARY Proactive and resourceful Virtual Assistant with over 5 years of experience providing administrative and organizational support to executive teams in dynamic environments. Skilled in managing schedules, booking travel, organizing records, and delivering high-quality customer service. Adept at using digital tools like Skype, Trello, Notion, and Zapier to streamline workflows and ensure seamless communication. Demonstrated ability to manage multiple projects, handle confidential information, and meet tight deadlines with minimal supervision. PROFESSIONAL EXPERIENCE Executive Virtual Assistant Startup Science – Remote, USA March 2023 – August 2024 Responded promptly to emails and phone calls, ensuring efficient communication between teams and clients. Scheduled meetings, organized calendars, and booked travel arrangements to support executives’ daily operations. Prepared spreadsheets, presentations, and reports, increasing clarity and decision-making efficiency by 20%. Implemented an online filing system that improved document retrieval speed by 98%. Coordinated with stakeholders to address administrative queries and enhance operational workflows. Administrative Virtual Assistant Serenity Development – Remote, USA December 2022 – December 2023 Managed contact lists and online records, maintaining data accuracy and accessibility. Conducted market research and compiled data for strategic decision-making. Improved customer service response times by 80%, boosting satisfaction rates significantly. Organized and streamlined executive calendars, reducing scheduling conflicts by 25%. Executive Virtual Assistant LINQ Technologies – Remote, Nigeria January 2019 – August 2022 Provided first-line customer service support, addressing queries and resolving issues efficiently. Managed email correspondence, prioritizing tasks to improve response rates by 15%. Created and delivered presentations for executive meetings, ensuring accuracy and professionalism. Assisted in organizing travel and accommodation, ensuring seamless travel experiences for executives. EDUCATION University of Abuja – Abuja, Nigeria Master of Law | Bachelor of Law Nigerian Law School – Abuja, Nigeria Barrister at Law CERTIFICATIONS Executive Travel Planning for Virtual Assistant, Udemy Email Etiquette for Administrative Assistant, Udemy Trello Fundamentals, Atlassian University Executive Assistant Skill, Alison SKILLS Administrative Expertise: Email and calendar management, travel coordination, and contact list maintenance. Technical Proficiency: Google Suite, Microsoft Office, Trello, Notion, Zapier, Skype, Google Workspace. Communication: Exceptional verbal and written communication, with experience drafting professional correspondence. Customer Service: Skilled in addressing customer inquiries and resolving administrative challenges. Organizational Skills: Strong ability to prioritize, manage multiple projects, and meet deadlines. ADDITIONAL HIGHLIGHTS Proven ability to manage high-stakes administrative tasks with minimal supervision. Highly detail-oriented and organized, ensuring accuracy in scheduling and record-keeping. Experience in handling confidential information with discretion and professionalism.