Bunmi Gloria Ikupolati
Customer Service Representative | Virtual Assistant
Location: Nigeria | Available for Remote Work
PROFILE
Customer Service Representative with proven experience delivering exceptional customer support
across digital and in-person channels. Skilled in handling inquiries, resolving complaints, and
maintaining high satisfaction levels. Proficient in CRM tools, communication management, and
problem-solving, with strong multitasking ability in fast-paced environments.
EXPERIENCE
Customer Service Representative (Remote) – Aidaana Nigeria Limited (2025)
• Responded to customer inquiries via phone, email, and social media • Managed
inbound/outbound calls and resolved issues efficiently • Handled social media messages and
maintained brand image • Processed orders and coordinated with teams for delivery • Maintained
CRM records and ensured data accuracy
Customer Service Representative – Leadway Assurance (2025–Present)
• First point of contact for clients and visitors • Assisted with insurance inquiries, documentation,
and onboarding • Managed calls, emails, and appointments professionally • Logged complaints and
ensured timely resolution • Coordinated with internal teams for service delivery
Customer Service Representative – Eagle Star Shoe -)
• Provided multichannel support (WhatsApp, Instagram, phone) • Managed complaints and
customer satisfaction feedback • Supported retention and product promotion • Maintained reports
and collaborated with teams
SKILLS
• Customer Service & Relationship Management • Communication (Verbal & Written) • Complaint
Resolution • CRM Tools & Data Entry • Time Management & Multitasking
EDUCATION
B.Sc. (Ed.) Economics – University of Abuja -)
ADDITIONAL INFORMATION
• Languages: English (Fluent), Yoruba (Native), Pidgin (Fluent) • Digital Marketing Certification –
Digital Marketing Skill Institute (2025) • Contact details available upon request or via Hubstaff
Talent platform
