Bunmi Giwa

GIWA BUNMI CALL CENTER SPECIALIST PROFILE CONTACT Experienced Call Center Specialist with a strong background in handling high‑volume inbound and outbound calls. Skilled in resolving customer concerns, providing accurate information, and ensuring positive customer experiences. Known for excellent communication, problem-solving, and multitasking skills with a proven ability to meet performance targets in fast‑paced call center environments.. CALL AGENT CALL REPRESENTATIVE --ABUJA NIGERIA EXPERIENCE SKILLS Call Center Agent • Inbound & Outbound Call Handling RIDA (TAXIFY) NOV 2023- AUG 2025 Answer an average of 100+ inbound calls daily, resolving inquiries efficiently and professionally. Assist customers with account issues, billing questions, and service requests. Escalate complex issues to the appropriate departments, ensuring follow‑up and resolution. Customer Call Representative GLOBACOM LIMITED JAN 2021- OCT 2023 1. Provided first‑level support to clients via phone, addressing questions and concerns. 2. Received recognition for achieving a 95% customer satisfaction rating. 3. Supported team efforts to meet daily call quotas and service quality standards. Call Agent QUEST VIBE CONCEPT OCT 2020- SEP 2022 1* Handled outbound calls to existing and potential clients, promoting products and services. * Maintained accurate call logs and updated client information in the CRM system. * Assisted in resolving complaints and provided solutions tailored to customer needs.. • Call Documentation & Data Entry • Team Collaboration & Performance • Problem-Solving & Conflict Management • Microsoft Office & CRM Tools • Communication & Active Listening • Time Management & Multitasking EDUCATION/CERTIFICATION University of Abuja- Bachelor of Agriculture Economics- 2.1 CERTIFICATION 2014 (COURSERA) Innovation through design: THINK MAKE BREAK REPEAT