Customer service and administrative professional with 4+ years of hands-on practical experience supporting
executives, teams, and clients across call centres, healthcare clinics, travel, and remote roles. Proven track record of
converting inactive customers, recovering outstanding payments, and maintaining 90%+ satisfaction scores
consistently. Highly organised and trusted for handling pressure calmly, meeting targets reliably, and improving
workflows. Skilled in Google Workspace, Microsoft Office, Zoom, Asana, Trello, Calendly, and CRM systems to
streamline operations, manage schedules, coordinate travel, and deliver seamless client experiences across multiple
time zones. Recognised by colleagues and clients for clear communication, attention to detail, and achieving
measurable results in fast-paced environments.