Bukola Ayoola

AYOOLA BUKOLA YETUNDE E- -  Oyo State EXPERIENCE SUMMARY LABORATORY SCIENTIST Experienced and results-driven professional with track record in managing and optimizing Online stores, phone calls, laboratory operations, and educational programs. Track record of increasing sales, average order value, and conversion rates. Improved customer experience through exceptional service, customer satisfaction and efficient order fulfillment, while executing successful marketing campaigns that attracted and retained customers. Standard Calvary Hospital 2023 - 2024 • • • • • Demonstrated excellent communication skills when interacting with patients or their families regarding test results. Maintained high organizational and time management skills while processing different laboratory samples. Provided technical support, maintenance, calibration for equipments, which helped reduce downtime from equipment failure to 15%. Maintained strong microbiological techniques and techniques to grow microorganisms culture, collect samples and conduct research. Relayed 20+ test results to the appropriate authorities through calls and email. KEY ACHIEVEMENTS  Maintained a customer satisfaction rate of 95% for the entire duration of employment.  Carried out retention calls with unsatisfied customers, convincing 20% of them to keep using the Product.  Increased sales, average order value, and conversion rates by 25% at Essential Place.  Provided technical support, maintenance, and calibration for equipment resulting in a 15% reduction in downtime. VIRTUAL ADMINISTRATIVE ASSISTANT Essential Place 03/2022 - 03/2023 • • • • • Handled 10+ high- volume inbound customers calls in a day. Increased the number of sales, average order value, and the conversion rate by 25%. Improved customer experience by providing excellent customer service, and ensuring that customers receive their products on time. Created and executed effective marketing campaigns that attracted new customers and retained existing ones. Effectively handled inventory management, order fulfillment, shipping, and customer support. TEACHER/ ADMINISTRATIVE ASSISTANT Christian Faith School 07/2014 - 08/2015 • • • • Effectively planned and organized educational and extracurricular activities for the students in accordance with the terms' calendar. Helped transfer and updated students' records in the school's database; maintained accurate student's records in the database via spreadsheets/Microsoft Excel. Drafted and maintained error-free teaching plan in various subjects, and creatively taught students with focus on easy assimilation through 21st teaching techniques. Developed a comprehensive plan to improve attendance at the school, reducing chronic absenteeism by 15% in 1 year. EDUCATION BACHELOR OF SCIENCE ( BSc) in MICROBIOLOGY (Second Class Upper Division)(2.1) Federal University of Technology Akure SKILLS Call handling Problem resolution Analytical thinking Customer support Administrative support Technical support Excellent Communication Time management CRM software 2021 Project management LANGUAGES English Microsoft Office Google Suite www.enhancv.com Powered by 