Bukola Asiyanbi

Bukola Asiyanbi Customer Service Representative Nigeria. PROFESSIONAL SUMMARY Customer Support Specialist with over 3 years of experience providing exceptional service in remote and hybrid environments. Skilled in CRM platforms (HubSpot, Zendesk, Odoo), technical support, and client onboarding. Proficient in managing high-volume inquiries, resolving complex issues, and enhancing customer satisfaction. Experienced with remote collaboration tools (Slack, Zoom, Google Workspace, Microsoft Teams) and exceptional in delivering tailored solutions that improve customer experience and retention. CORE COMPETENCIES Effective Communication Active Listening Problem Solving Organization Skills Empathy Time Management Microsoft Office Suite Canva CRM Tools (Zendesk, Hubspot, Odoo) Calendar Management Google Workspace Clickup Customer Service and Engagement Technical Support Customer Success Management Virtual Assistance Travel Planning Project Management PROFESSIONAL EXPERIENCE HANDYPROS LIMITED | Nigeria| Hybrid July 2024 – July 2025 Customer Service Representative • Provide day-to-day support across multiple channels (phone, email, live chat). • Guided new strategic customers through onboarding, ensuring smooth adoption and successful deployment. • • • Assisted in developing training materials and guidelines for clients. Resolved escalated issues, ensuring timely and satisfactory resolutions. Collaborated with tech and operations teams to improve customer experience. GRAMMARTORIAL HEALTHCARE EDUCATION| United-Kingdom | Remote Customer Support Specialist • • • • Aug. 2023 – March 2024 Delivered multi-channel customer support, resolving inquiries efficiently Assisted in developing training materials and guidelines for the client Ensured high customer satisfaction ratings through proactive issue handling. Trained customer (students) on how to use and navigate the LMS. USHPRO ENTERPRISE | Nigeria | On-Site Jan. 2023 – June 2023 Customer Service Representative • Managed a high volume of calls and emails daily, resolving product and technical inquiries. • Processed orders, returns, and exchanges accurately. • Escalated recurring issues and provided feedback for process improvement. • Consistently achieved customer satisfaction targets through effective communication and problem-solving. GLOBAL YOUTH CONSORTIUM AGAINST FGM (UNFPA/UNICEF) | Nigeria | Hybrid Jan. 2022 – Dec. 2022 Executive Assistant • Coordinate and manage schedules, meetings, and workshops for the consortium. • Assist in organizing outreach activities, campaigns, and conferences related to FGM advocacy. • Support the preparation of progress reports, presentations, and proposals. • Liaise with global and local partners, youth groups, and government agencies. • Collaborate with program officers and other team members to ensure the smooth execution of projects. VALUE FEMALE NETWORK | Nigeria|On-Site Sept. 2021 – Sept 2022 Program Assistant • Supported program planning, implementation, and monitoring of community-based initiatives. • Prepared and maintained program documentation, reports, and activity trackers. • Assisted with data collection and analysis to measure project impact and inform decisionmaking. • Provided administrative support, including scheduling, record-keeping, and logistics coordination. EDUCATION Osun State University, Osun B.Sc. in Public Health 2021 CERTIFICATIONS ALX Virtual Assistance Certificate.