BUENAFLOR PEREZ
CUSTOMER SUPPORT SPECIALIST | HEALTHCARE VIRTUAL ASSISTANT-| - | Philippines
SUMMARY
Skilled and resourceful Customer Support Specialist with a strong focus
on delivering excellent client support. Committed to customer satisfaction
by building positive relationships and resolving complex issues effectively.
Strong problem-solving skills and adaptability help in finding practical
solutions to improve the customer experience. Always eager to learn and
find better ways to assist customers.
Fraud Prevention Specialist, JP Morgan Chase
Apr 2016 - Oct 2017
WORK
Conducted outbound calls to resolve fraud cases
EXPERIENCE
Replaced old, damaged, or lost credit cards
Addressed customer concerns
Customer Service Representative, Alorica, Inc.
Jun 2014 - Feb 2016
Reset online account passwords
Created tickets to escalate technical issues effectively
Offered different plans designed to enhance online security and
protect personal information
Customer Service Representative, Convergys
May 2011 - May 2012
Assisted with obtaining and searching for unique identifiers for
businesses
Assisted in updating and purchasing business information reports
Helped with technical issues including troubleshooting and
resolving user problems
Nov 2009 - Feb 2011
Customer Service Representative, Advanced
Contact Solutions
Educated members on Medicare Advantage PFFS plans and
provider flexibility
Verified eligibility, reviewed care plans, and processed
authorizations
andled claims and coordinated with surgeons and specialists
Mar 2009 - Sep 2009
Customer Service Representative, Teletech
Assisted members in choosing dental and vision insurance plans
Explained dental benefits, including preventive, basic, and major
care
Provided guidance on vision plans, covering glasses, contacts, and
network options
EDUCATION
Associate in Health and Science Education - BSN
Lyceum of Batangas
Jun 2003 - Apr 2005
SKILLS
Administrative Expertise:
Proficient in email and
calendar management
(Google Calendar, Outlook),
and document preparation
(Microsoft Word, Google
Docs)
Healthcare Insurance Support
(Dental, Vision, Medicare
Advantage)
Customer Service: Skilled in
resolving issues and
managing customer
interactions using Salesforce
Member Eligibility & Claims
Assistance
Technical Tools: Proficient in
Microsoft Office Suite, Google
Apps, LastPass, DocuSign,
and Grammarly
Authorization Requests &
Care Plan Review
Communication &
Collaboration with Medical
Professionals
HIPAA Compliance &
Confidentiality
