Brynor Castro

Brynor Castro 12 2nd West Crame, San Juan City, Philippines 1504- - Career Objective Customer-obsessed professional with extensive experience in handling customer services and administrative work. Focused and dedicated to making sure that the client’s expectations are met, and eager to learn new skills and tools that will surely help to advance in this field. Education Technological Institute of the Philippines - Quezon City | 2014 Bachelor of Science in Information Technology Skills and Knowledge - Customer and Administrative Support - Data Entry - Zendesk (Email Support) - Microsoft Office, Google Suite - Shopify - Internet Research - Virtual Box - VPN Work Experiences Part-time Shopify Customer Service Virtual Assistant 7 Seconds Smile Inc. | April 2021- November 2021 - Email Support through Zendesk - Order Management using Shopify - Product familiarization for customer queries - Supplier communication regarding the order changes, issues, returns, etc. - Administrative tasks ItemForge Remote MMO Game Player | November 2019- July 2021 - Assisting client’s customers through Skype - Leveling characters as per customer demand - Familiarization of the gameplay to assist the clients - Assistance for the onboarding staffs Combining Amazon Social Reviews (Remote work) | May 2019 - July 2019 - Searching winning products from Amazon and eBay - Compiling video ads from eBay, Amazon, and YouTube - Editing video ads into one video - Creating Amazon affiliate links - Researching keywords from YouTube suggestions - Massive SEO keyword research Highway Patrol Group PNP (PNP-HPG)- Caloocan Data Entry Expert | July 2016 - February 2017 - Ensuring the details are correct before the accepting the documents - Compiling documents for submission - Encoding vehicle registration details for the processing of clearance - Processing of daily reports and basic photo editing Performance Advantage Systems International Technical Specialist | October 2015 - April 2016 - Providing support to the sales department in providing services to clients - Responding to Zendesk tickets and calls for client’s concerns and issues - Assigned to do software and hardware installations and/or configurations and other IT services needed for the project - Generating reports related to processed tickets, analysis, and action plans IT Support Trainee | February 2014- June 2014 Highway Patrol Group PNP (PNP-HPG)- Quezon City - Administering computer system troubleshooting - Installing and maintaining server and networks - Helping with computer system training and coaching