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bryan.tupz
Baguio City, Philippines, 2600
About Me
I am a Virtual Assistant who provides administrative and
customer support service remotely to other businesses or
individual. I spent nearly 10 years in corporate ~
Customer Service more precisely which made me
passionate about helping people, engaging with
customers and offer the BEST experience possible!
Experience
Bryan Tupal
Customer
Support
General VA
2008
Credit Education Specialist
Broadband Technical Support
Global Reports Analyst
2016
Professional Skill
Customer Support
MS Excel
Adobe Illustrator
Zendesk
HelpScout
Gorgias
Personal Skill
Teamwork
English Language
Reliability
Fast Learner
Upwork
Call Monitoring Analyst
Ebay Product Lister
Credit Report Processor
Bigcommerce Product Lister
Proficiency Skill
Shopify
Zendesk
Helpscout
MS Office
Podio
Craigslist
LandCentury
Canva
Google Maps
Google Earth
Google Sheet
Kanbanize
Trello
Auctiva
Sykes Enterprise Incorporated
2017
Debrosland LLC – Timnath CO, USA
Real Estate Marketing Assistant
Craigslist Ads Poster
Executive Assistant
General VA Task
2017
Lifegoods Netherlands
Product Inventory Checker
Reports Analyst
2017
Wavely - Dropshipping
Customer Support (Email & FB Messenger)
2020
The Cat Store –Print on Demand
Customer Support (Email & FB Messenger)
Qualification
• Maintaining a positive, empathetic and professional
attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various
channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can
answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions,
comments and complaints.
• Communicating and coordinating with colleagues as
necessary.
• Providing feedback on the efficiency of the customer
service process.
• Managing a team of junior customer service
representatives.
• Ensure customer satisfaction and provide professional
customer support.
