Bryan Steven Rueda Castro

BRYAN STEVEN RUEDA CASTRO DATE OF BIRTH: 09 agosto de1999 CITY: Bogotá COUNTRY: Colombia ADDRESS: Cra 1 #36 50 conjunto Cerezos PHONE:- EMAIL:- SUMMARY Well organized and multitasking individual in charge of technical support to customers in financial area for 2 years, fast-learning with the usage of different softwares and programs in order to provide an exceptional technical support via chat, email and phone. Able to work in group to achieve common goals within the company. The achieved experience has developed my communication skills and also I have been recognized for being one of the top performers, have earned prizes, have grown from one department to another one to get more knowledge, I have been mentor with new employees and senior helping teammates. WORK EXPERIENCE Binance, Since November 2022 Customer support agent List of duties - Deliver prompt and professional solutions for customer inquiries via phone, email, online, chat, etc. - Being able to be fast-learning as the information we need to know is extensive and complicated. - Provide an exception technical support of users with our softwares and programs. - Reach out the expected results - Being proactive and curious about process I may not understand. Sitel Group. Since January 2021 Customer Support Representative • List of duties - Deliver prompt and professional solutions for customer inquiries via phone, email, online, - chat, etc. Manage large volume of calls in a friendly and courtesy manner. Identify and implement new process plan to improve customer support service. Memorize all company processes in a financial campaign. Receive source data such as customer name, addresses, emails, phone numbers and personal information and use it in various customer service softwares. Train new waves regarding processes so that they can get used to them more easily. Assist teammates through chat with processes they might not know. Follow the criteria given to reach out the metrics. EDUCATION INSTITUTE: - SENA. BUSINESS MANAGEMENT.. FIRST TRIMESTER. NOT COMPLETED COLLEGE CORPORACIÓN UNIVERSITARIA MINUTO DE DIOS. BUSINESS MANAGEMENT, 4 SEMESTER. NOT COMPLETED LANGUAGES: Spanish. (Native speaker) English. (Fluent level: Writing, listening, speaking, reading) SCHOOL: INSTITUCIÓN EDUCATIVA ALFONSO REYES ECHANDÍA. BOGOTÁ. WORK REFERENCE Juan Martinez Coach Number:- WORK REFERENCE Maria Gordillo Coach Number:-