Bryan Santos

Bryan M. Santos Blk 3 Lot 112 Natividad Subdivision Phase 4, Deparo Novaliches, Caloocan City, Civil Service Passer-- Work Experience: Teletech Novaliches Level 1 & 2 Robinson's Place Nova Market, Quirino Highway, Novaliches, Quezon City, 2007 (6 months) Technical Support Agent • Handle fault reports for cable and adsl connection for a telco company in New Zealand (Telecom) Teleperformance Phils. 6th floor, Telstra Fairview Terraces, Quezon City April 2016 – May 2018 Billing and Sales Agent: • • • • Manages customer account Process changes for plans Helps with orders for new services Included on pilot teams for special projects such as First call resolution focus, piloted the sales team, and included on top sellers bracket prior to being promoted to customer insight consultant Customer Insight Consultant • Listens to calls • • Provides insight based on data Provides feedback to process followed by agents Concentrix Phils. Eton Centris Diliman, Quezon City May 2018 – August 2022 Senior Quality Assurance Quality Assurance Supervisor | Upskill Trainor Medside Healthcare GA, Atlanta USA – September 2022 – Present • • • • • • Team Leader of the Call center department Training and Coaching of VA’s Checking of Data per Department Handling hospital report Taking calls and transfer it to the right department Holding weekly meetings with the clients Educational Attainment: Our Lady of Fatima University BS Psychology 2007 - 2011 BS Nursing June 2000 – 2004