Bryan Padilla

Bryan C. Padilla Antipolo City, Philippines | Mobile#: - Email:-Professional Profile: Dedicated and hands-on experience in installing, configuring, and maintaining computers, VM Servers, and networks. Seeking a responsible position as a System or Network Engineer in a renowned organization. 9 years of experience working interactively with Networks, Servers and all IT Support levels of management. Proven experience in network/hardware/systems troubleshooting and configuration, system integration, technical and user support. Ability to work in a team environment and handle multiple tasks. Productive self-starter with strong ethics, consistency, and achieve goals. Key Accomplishments: • • • Achieved as Commitment to Teamwork and a Service Champion. Contribute to build offices including Data Centers, Networks, Slicing Cat5 and installing Data Rack, patching cables and setup new internet lines. Contributed to overall network team in laying of new infrastructure Expertise: Technical Troubleshooting End User Training Virus Detection, Removal & Prevention System Upgrades & Optimization Technical & User Documentation Relationship Management Technical Summary: Trainings: CompTIA +A, HCNA – Network Security, 20410 Installing and Configuring Windows Server 2012 Platforms: Windows, Linux, Mac OS, Android Devices Networking: LANs / WANs / SANs, TCP / IP, VoIP, DNS, HTTP, Wireless / VPN, Cisco Routers & Switches, Firewalls, Cisco IOS, Active Directory Domain Controllers Career Summary: IT Officer: December 2016 – Feb. 2020 Agency Name: Bahia Shipping Agency Company Name: Fred. Olsen Cruise Line • • • • To take ownership of problems and be proactive when dealing with user issues, escalating to the IT team if necessary. To provide IT support for all IT infrastructure onboard the vessel and to ensure maximum availability of IT systems. Raise awareness of role on boar with frequent visits to all operational positions, understanding their roles/responsibilities to gain a better understanding of how IT can drive efficiency on-board. Handling and maintaining all the VMs server onboard the vessel. • • • • • • • • • • To log all server warnings and notification through the logging system provided by the Cruise Systems department. Perform regular maintenance of all IT server equipment and surroundings to prevent damage and interruption. Keeping an up to date inventory of all hardware and software onboard Participates as a member of the IT management team in planning, problem resolution, and reviewing department performance. Maintaining all micros POS machines and Fidelio management systems on-board the ship. Assist with embarkation, setting up laptops/associated hardware, and ensuring connectivity from the cruise terminal to the ship. Consolidated, deployed, and monitored back-office servers including SAN and NAS storage, Windows domain infrastructure, directly supporting internal staff workstations and laptops. Provide ‘out of hours’ support when required and prioritize workload ensuring users are able to perform their daily tasks effectively. Work with the Communications Officer with regards to satellite and network connectivity. Maintaining and monitoring all our DR servers and make ensure all Server Replications are running backup properly. Sr. Assistant IT Operations Administrator: April 2016 – Nov. 2016 Company Name: East west Ageas Life Insurance Corp. • • • • • • • • • • • • • Configure and maintain all IT related devices and inventory in fulfillment, including, but not limited to, workstations, network devices, Computers and Laptops, and Telephones. Maintain network devices in fulfillment, including scanners, printers, and workstations Administering of creating users and email account to the newly hired employee Deploying security policy through GPO organizational unit for department users. Configuring remote access like VPN, RDP access. Maintaining and monitoring our servers and firewall equipment. Assisting my manager for installing network and computer system Performs all routine Desk Side Support responsibilities such as desktop application troubleshooting, additional software installations, hardware setup and troubleshooting (servers, network equipment, VOIP units, printers, etc.) and vendor escalation Maintain, repair, and upgrade of all hardware and software systems. Monitor the performance of our network activity, DHCP and Static IP reservation Provide front line support for WMS and WCS solutions deployed in the fulfillment center Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Maintain customers’ satisfaction without compromising SLAs Service Desk Administrator: March 2014 – April 2016 Company Name: SNL Information Services Phil. Inc. (Information Services) • • • • • • Act as a single point of contact for phone calls and emails from users regarding IT issues and queries. Administer the acquisition of computer peripherals and consumables, necessary in the dayto-day operations. 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops, PCs and Printers Participate in tracking and prioritization of ticket handling, including inter-shift turnover. Storage of spare parts, stock control, and asset tracking of computer equipment. Provide for efficient computer operation, including total system throughout, CPU use, and peripheral operation and application performance. • • • • Take ownership of user problems, follow up the status of problems on behalf of the user, and communicate progress in a timely manner. Configuring Cisco phone using Cisco Unified CM administrator Creating user accounts, reset passwords, create groups etc. Do inventory and monitoring of all IT Assets. Network Specialist: December 2010 – February 2014 Company Name: Multirational Corporation (BPO) • • • • • • • • • • • • • • • • • Duties included LAN/WAN daily operations router & switch configurations including routing protocols BGP, OSPF. Monitoring and configuring IP cameras Install, configure and provide support to all networks accessories in different workstations. Maintaining and monitoring firewalls like SonicWALL, Juniper and FortiGate. Handle the tasks of maintaining Telephone system and Installing Telephone PSTN line and PBX (FreePBX) Server. Manage and document network systems, operational procedures Install and maintain data and voice circuits through routers, switches, and Network devices. Plan, test, recommend, and implement network, workstation hardware and software. Communicate all the issues regarding internet connection to ISP provider. Configuring and installing VMware machines and servers Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals installing and configuring computer hardware operating systems and applications; Setup new users' accounts and profiles and dealing with password issues; Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches Diagnoses and resolves end user’s network or local printer problems, PC hardware, Internet and local-area network access problems. Carries out standard configurations and changes to all PC & Uphold IT Polices Do inventory and monitoring of all IT Assets. Education: College (2007 to 2010) Cainta Rizal, Philippines ICCT Colleges Foundation Inc. Bachelor of Science in Information Technology References: Reginald Lee Service Desk Manager S&P Global Market Intelligence Mobile- Mickey Cortez IT Manager Emapta Offshore Staffing Mobile -