Bryan Martillan
Admin Assistant | Executive Assistant | Project Manager
Mars St. Villa Ilaya Sub. Caloocan
Balayan, Batangas 4213
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EDUCATION
Daraga Human Resource Development Center (TESDA), Daraga
Albay - Computer Systems Servicing
October 2015 - April 2016
Install and configure computer systems, set up computer networks, set up
computer servers, and maintain and repair computer systems and networks.
EXPERIENCE
Oddit Inc., Remote - Admin/Executive Assistant/Project Manager
May 2023 - May 2024
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Calendar Management: Managed and coordinated calendars for two
Founders, ensuring optimal scheduling of meetings, and appointments.
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Communication Handling: Acted as the primary point of contact for
internal and external communications, filtering and directing messages
and inquiries as appropriate.
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Meeting Coordination: Organized and facilitated meetings, including
preparing agendas, taking minutes, and following up on action items.
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Project Oversight: Oversaw various projects from inception to
completion, ensuring deadlines were met and objectives were
achieved.
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Stakeholder Engagement: Maintained regular communication with
stakeholders to provide updates and gather feedback to influence
project direction.
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Document Management: Prepared, organized, and maintained
documents and records including contracts, proposals, and project
documentation.
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Problem Resolution: Addressed and resolved any issues that arose
during projects, ensuring minimal impact on timelines and quality.
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Process Improvement: Continuously sought ways to improve
administrative and project management processes to enhance
efficiency.
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Team Coordination: Coordinated tasks and responsibilities among
team members to ensure smooth execution of projects.
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Executive Support: Provided direct administrative support to Shaun,
Taylor, and the Director, including managing correspondence,
preparing communications, and handling confidential information.
Ark Project LLC, Remote - Customer Support
April 2023 - May 2023
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Retail Aggregate (Ava’s Flowers) - Customer Support
○ Inbound & Outbound communications with customers and
vendors across the United States.
○ Helping customers process their orders over the phone.
○ Document calls regarding their orders, complaints, and refund
requests.
○ Coordinated escalated concerns with the team.
○ Team collaboration with ongoing internal issues, and providing
inputs on possible solutions.
Peak Support Global Enterprise, Remote - Associate (Customer
Service Representative
June 2021 - January 2023
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Roadside Assistance (Agero previously known as Swoop) - Outbound
Delivery Confirmation
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Outbound communications with Bodyshops and Towing
Companies
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Year, Make, & Model confirmations
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VIN number confirmations
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Documented delayed/confirmed delivery.
E-commerce (Embarvet.com) - Customer Support.
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Inbound and outbound communications with customers.
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Answering product inquiries
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Gives insights into which product is perfect for their pets
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Order processing support
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Order status confirmation
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Helping customers with refunding transactions
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Answering customers inquiries regarding international
shipping, and customs related concerns.
ResultsCX, Lipa City - Associate (Customer Service Representative)
April 2018 - July 2021
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Financial (MoneyGram) - Tier 1 Customer Support | Tier 2 Escalations
Representative
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Inbound and outbound calls to customers and vendors across
the United States, and Worldwide.
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Accurately documented calls, issues, and resolutions to help
the team across the accounts, be offshore or in-house.
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Resolved escalated complaints on complex issues relating to
international laws like AMLA.
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Rejected suspicious transactions by assessing red flags.
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Created, checked, and refunded transactions, including the
creation of internal transactions to resolve money transfer
issues.
Healthcare (WellCare now Centene) - CCP Provider
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Inbound and outbound calls with Physicians and billing staff.
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Claim status
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Benefit calls
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Timely filing
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Dispute and denial reasons & requirements.
E-commerce (Target.com) - Customer Support
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Inbound & outbound customer inquiry calls
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Order processing support
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GiftCard related concerns
Telecommunications (Sprint now T-Mobile) - Inbound Telesales
Representative
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Daily quota of 4 sales
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Answering incoming calls and responding to customer inquiries
about products or services.
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Understanding customer needs and recommending
appropriate products or solutions.
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Closing sales and processing orders accurately.
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Providing detailed product information and demonstrating the
benefits to potential customers.
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Managing and updating customer records in the sales
database.
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Building and maintaining positive relationships with customers
to enhance customer satisfaction and loyalty.
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Collaborating with team members to share best practices and
improve sales strategies.
SKILLS
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Advanced Communication Skills
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Customer Interaction
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Calendar and Meeting Management
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Document and Record-Keeping
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Project Management
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Problem-Solving
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Stakeholder Engagement
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Resource Management
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Team Leadership and Coordination
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Strategic Planning and Analysis
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Confidentiality
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Process Improvement
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Customer Retention
