Bryan Lester Sembrano

Bryan Lester C. Sembrano Address: Bldg C unit 121, Smile Citihomes Condo. Brgy Kaligayahan Quezon City E-mail address:-Mobile No.:- Phone Number :- Working Experience: Work From Home: Appointment Setter (Freelancing) (August 1, 2016 to December 15 2016) o I do cold calling to set up an appointment for eligible customers and transfer them to a dedicated department to close the sale. Lead Generation o (Freelancing) (Jan 2, 2017 – March 30 2017) I do cold calling to offer sending email to a decision maker/s, for the companies product. BPO: Telus Int. Philippines (DFS) Vendor Coordinator (May 11, 2015 – July 30, 2016) o Sears – Joined an online sales account in the US where we help customers with their o orders processed online. Part of my role is to make sure that customer service is given by exceeding their expectation and providing the correct expectation for their orders delivery date. Dell Financials - Joined one of the multi-billion dollar campaign and worked as a middle office. We review their orders and create invoice to complete the sales processed by a different department. This is a non-voice account, more on email and processing invoice for business account. Afni Phil. (Aug 2013-November 2014) o o SPRINT Collections Specialist – Started out as a collections agent to one of the largest telecommunications account in the US. Part of my job description is to make sure that we collect payments and provide assistance to every customer; it’s an all in one kind of job, a combination of customer service, billing and technical support. SPRINT Escalations Agent (Level II) – I got promoted after 4months to level II and take escalation calls from agent level, had a supervisor role and assist some of the team in explaining how a resolution could be given to every customer. Teleperformance (May 2012-May 2013) o At&t Uverse – Worked as a Technical Support Specialist to the largest telecommunications account in the US. Part of the job description is to assist the customers with a technical issue and help resolve by performing troubleshooting. o TeleTech Novalches ( Jan 2011- Jan 2012) Verizon-DSL – Worked for a telecommunications account as TSR Tier2. Taking escalated calls from level 1 agent across all sites and find resolution to the issue. StarTek Philippines CSR (Jan 2010- Dec 2010) o T-Mobile GenCare – Joined a telecommunications account in the US as a customer service rep for consumers. Part of my job is to assist customers with billing and technical issues and at the end of the call I also transition to sales. EDUCATIONAL BACKGROUND:  Tertiary: BesTech (Vocational)  Fine Arts ( Feu Manila) QUALITIES AND SPECIAL SKILLS:  Computer Literate (Excel ,PowerPoint,MS Word)  Taking Escalated Calls/Supervisor Calls from level 1 Support  Good Communication Skills  Have Been a Performer  Doing Floor Walking To Support Level 1 Agents  Fast learner and can work under minimum supervision CHARACTER REFERENCE: NAME Frances Calibo Jefferey So Gholda May Santos Rady Alber Surio TITLE Quality Analyst II Team Leader Operations Manager HR Manager COMPANY StarTek Philippines Convergys- Telstra AFNI Philippines AFNI Philippines CONTACT NUMBER-