Bryan Josue Rodriguez Espinal

BRYAN JOSSUE RODRIGUEZ ESPINAL SKILL HIGHLIGHTS PERSONAL INFORMATION Place and date of birth: Managua, Nicaragua January 14th, 1998 ID Number:-H Address: Urbanizacion Altos de la Sabana, Casa 206, Managua, Nicaragua Telephone Number: (- Email:- Bilingual: Spanish and English. Advanced computer skills including Outlook, Word, Excel and Power Point. Ability to multitask and meet deadlines. Strong time management and organizational skills with attention to detail. Excel in effective and positive communication with clients. Ability to work as an effective and professional member of a dedicated team. WORK EXPERIENCE Baptist Medical & Dental Mission International Nicaragua (February 2018 - September 2019) MEDICAL INTERPRETER Worked as part of a medical team to ensure full conversation between patients and doctors. Ensured an efficient registration process and attendee experience. Helped with inventory management for pharmacy. Acted as a cultural liaison between non-English speaking patients and doctors. Exhibited excellent customer relations with staff members and patients. SITEL Group Nicaragua (March 2020 - Present) PERSONAL REFERENCES Lic. Roberto Sequeira Cel. (- Rev. Arturo Martinez Cel. (- Lic. Juan Jose Solis Cel. (- CUSTOMER SERVICE REPRESENTATIVE Learn company´s services and policy to be able to answer customer questions quickly and efficiently. Handle more than 50+ customer interactions per day providing detailed, personalized and polite service to ensure customer retention and satisfaction. Collate source data such as customer names, credit card information, addresses and enter into various customer service software. Educate clients on programs as well as navigation of the website. Multitask system while providing service and resolving customer issues. EDUCATION Bachelor´s degree in accounting and finances (Present) UAM Managua, Nicaragua High School Diploma (2014) Colegio Bautista Managua, Nicaragua