BRYAN JARQUIN MAYORGA
ACCOUNT MANAGER & VIRTUAL ASSISTANT
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www.linkedin.com/in/bryanjjm
CAREER SUMMARY
ABOUT ME
Customer Service Specialist and
Virtual Assistance with extensive
experience across various lines of
business (LOB) also as an Account
Manager and proficient in utilizing
communication channels through
CRM systems.
EXPERTISES
Technologically competent
Teamwork
Communication
Diligent and organized
Adaptability
Innovative
SKILLS
Strong Interpersonal Skills
Advanced Administration Software
Data-Driven Decision Making
Multitasking & Time Management
English Language Proficiency
Adaptability & Flexibility
Cross-Functional Collaboration
JUNE 2024 – OCTOBER 2024
JM STUDIO
Virtual Assistance - Seasonal
Proactive, experienced remote administrative support
professional who effectively manages complex calendars,
email correspondence, and document workflows to promote
productivity. Utilize modern tools like Google Workspace,
Microsoft Office, Canvas, Adobe, and CRM systems to
conduct research, report creation, and smoothing of
operations.
Provide
administrative
coordination
by
maintaining confidentiality and ensuring smooth collaboration
in cross-functional teams within fast-paced environments.
OCTOBER 2023 – MAY 2024
QUARKS TECH
Customer Service Specialist - Seasonal
Provided outstanding assistance to customers by resolving
their inquiries, diagnosing problems, and recommending
effective solutions via chat, tickets, and other channels.
Skilled at interacting with customers, addressing common
questions, and streamlining the payment process for both
website and mobile users.
Guaranteed compliance with established communication
procedures, guidelines, and policies.
AUGUST 2023 – OCTOBER 2023
TORRE LABS, INC.
Account Manager & Customer Success - Seasonal
Propose new methods to interact with users using creative
process designs. Make sure we're always on point with SLA
deadlines, especially in responding to jobseekers, talent
seekers and checking the talent seekers' job posts. Offered
top-notch support on CRM systems, getting what our talent
seekers need. Quickly tackled user issues, making sure
they're sorted or escalated pronto. Led the charge in strategic
planning for KPI success, taking a hands-on approach. Owned
and executed plans, ensuring our processes run like a welloiled machine.
TOOLS & TECHNOLOGIES
Zendesk email
Zendesk chat
Twilio chat
Twilio phone
HubSpot email
Gmail
Excel
Word
Microsoft PowerPoint
Outlook
One Note
Google Docs
Spreadsheets
Slides
Adobe Acrobat
Slack
Zoho
Notion
EDUCATION-
JULIA HERRERA DE POMARES HIGH SCHOOL
High school degree-
UNIVERSIDAD NACIONAL DE INGENIERÍA
System engineering – VII months.
LICENSES & CERTIFICATIONS
2024
EF SET ENGLISH CERTIFICATE
Score 81/100 (C2 Proficient)
JULY 2022 – NOVEMBER 2022
IBEX GLOBAL SOLUTIONS NICARAGUA S.A.
Trust & Safety.
Ensure a secure and trustworthy online environment.
Proficient in leveraging advanced technological tools and data
analysis to detect and mitigate potential risks and fraudulent
activities. Enforcing policies that adhere to industry
regulations and guidelines while upholding user privacy and
confidentiality. Decrease incidents and maintaining a safe
user community. Strong interpersonal and communication
skills to collaborate with cross-functional teams and foster a
culture of safety and integrity.
APRIL 2021 – JULY 2022
IBEX GLOBAL SOLUTIONS NICARAGUA S.A.
Customer Service Representative.
Adept at handling a diverse range of inquiries and issues
while maintaining a high level of professionalism and
empathy. Demonstrated expertise in resolving customer
concerns, providing product/service information, and
achieving
customer
satisfaction
targets.
Effectively
collaborating with cross-functional teams to improve overall
customer experience. Excellent communication, problemsolving, and conflict resolution skills.
JANUARY 2020 – DECEMBER 2020
MOVISTAR (TELEFÓNICA HISPAM)
Sales Representative
Proficient in maintaining customer databases with accuracy
and ensuring that all information is up-to-date. Skilled at
building and nurturing strong relationships with local
businesses and community members. Demonstrated ability
to adapt swiftly to various industries and business needs,
contributing to effective client engagement and support.
JANUARY 2019 – DEC 2019
JM STUDIO
Virtual Assistant
Proficient in providing remote administrative and operational
support, effectively managing schedules, emails, and
document organization to ensure efficiency. Skilled in
conducting research and preparing reports with precision,
exceptional use of tools like Google Workspace and
Microsoft Office.
2024
CLIENT AND ACCOUNT MANAGEMENT
JANUARY 2017 – DEC 2018
Udemy
JM STUDIO
Technical Team Member
Skilled in providing comprehensive desktop operating
system support and adept at managing workstation
peripherals to ensure seamless functionality. Capable of
working under limited supervision, executing routine tasks
efficiently with minimal guidance. Demonstrated ability to
adapt to new assignments through general instructions,
delivering dependable support and consistently meeting
operational requirements.
