BRYAN JAY ERICE BITANGA
Baguio City, Philippines
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PROFESSIONAL
SUMMARY
Results-driven professional with a diverse background in data analysis, migration
engineering, and mentoring. Experienced in utilizing automation, big data, and
artificial intelligence to optimize operations and drive business growth. Strong
leadership skills with a proven track record of leading teams to successful project
completion. Excellent interpersonal and analytical skills, coupled with advanced
proficiency in Excel, Power BI, SQL, and Google Ad Manager.
EXPERIENCE
GLOBAL CORPORATE IT ADMIN, 11/2022 - 04/2024
Republic
•Assigned the responsibility of overseeing escalated tickets from IT associates
•Served
as SysAdmin, responsible for managing access control list and Google
Workspaces for the company
•Aid the Head of IT in various administrative tasks, ranging from updating
subscriptions with our third-party vendors to overseeing asset management and
implementing MDMs for all company devices.
•Collaborate with various departments to identify potential IT-related projects and
initiatives.
MIGRATION ENGINEER (DATA ANALYST) LEAD, 06/2022 - 08/2022
MSPBots
• Led a team of 14 Data Analyst Engineers and 2 QA Software Engineers in the
migration of client dashboards and widgets to the company's platform
• Managed the team's tasks and reduced labor costs by effective delagation on
estimated migration time
• Maintained and tracked department scorecards and individual performance
evaluations
• Collaborated with cross-functional departments to ensure timely completion of
tasks
• Ensure the quality of the migrated assets met or exceeded industry standards.
MIGRATION ENGINEER INTERN (DATA ANALYST INTERN), 04/2022 - 06/2022
MSPBots.ai
• Migrated client assets to the company's platform using SQL queries and assisted in
creating Bots for client use
• Collaborated with Dev and Product teams to ensure accuracy of data sources
and datasets
• Worked with mentors to deliver high-quality work that exceeded expectations
• Coordinated with multiple departments to meet internal and client deadlines.
IWDC MENTOR - EXCEL AND DATA STORY TELLING, 05/2022 - 05/2022
ESKWELABS (13.5 Hours)
• Mentored 4 to 5 individuals on the effective use of Excel and data storytelling.
• Assisted mentees in creating data-driven stories and preparing presentations
• Developed guides for data ingestion, transformation, and loading processes
• Provided support to the instructor by answering questions and concerns
POWER BI MENTOR, 04/2022 - 04/2022
ESKWELABS (17.9 Hours)
• Mentored a group of 20 to 30 individuals on the utilization of Power BI for data
analysis and insights
• Created comprehensive guides for data ingestion, transformation, and
visualization processes
• Assisted the instructor by addressing questions and facilitating communication
among participants.
VIRTUAL ASSISTANT, 11/2021 - 02/2022
Republic
• Assisted the Head of Engineering and IT in managing audits for incoming
engineering and IT tickets
• Developed reports for analysis on company applications and website usage,
optimizing efficiency
• Administered access permissions to company assets and collaborated with IT for
employee onboarding and offboarding processes
• Created process flows to streamline IT processes and access granting procedures
in Notion
YIELD ANALYST, 11/2020 - 11/2021
Insticator
• Managed day-to-day reports and monitored company yield through data
analysis and auditing
• Developed reports for stakeholders to support decision-making and provided
recommendations to improve revenue
• Audited website traffic and optimized ad placements, sizes, and configurations
based on client requirements
• Conducted A/B testing for ads and reported on performance differences
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Collaborated with Account Managers and Technical Account Managers to
address revenue challenges and analyze metrics
WFM METRICS & REPORTING ANALYSIS - LEAD OIC, 02/2020 - 11/2020
Teleperformance
• Acted as a supervisor for the department overseeing program management
across multiple sites
• Managed analyst utilization and workload, including report distribution and
handling
• Trained and onboarded new analysts
• Validated and evaluated accuracy of scheduled and ad hoc reports
• Initiated template revamp and cleanup to enhance efficiency.
FLEX OPERATIONS SUPERVISOR, 10/2019 - 02/2020
Teleperformance
• Handled 12 to 15 agents, conducting coaching sessions to address performance
gaps and develop action plans for improvement
• Analyzed agent performance and behavior to drive team efficiency
• Ensured achievement of client-set goals.
REPORTS ANALYST, 10/2017 - 10/2019
WFM, Teleperformance
• Metrics and Reporting Analysis, Provided operational support by delivering
reporting needs aligned with client requirements
• Analyzed trends, causes, and variances to each reports
• Trained and onboarded new analysts
• Assisted Business Analysts and Process Leads with minimal complex requirements
CUSTOMER SERVICE REPRESENTATIVE, 05/2012 - 09/2017
Teleperformance
• Provided customer service support to clients in the US, specifically addressing
financial needs related to student loans
• Negotiated and resolved delinquent cases through repayment options,
deferments, and forbearances
• Solicited payments to improve their accounts and business revenue.
HARD SKILLS
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EDUCATION
MS Excel
Google Sheet
VBA (Excel)
VBA (Google Sheet)
MySQL
Power BI
Power Query
Tableau
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Looker
Notion
OKTA
Google Ad Manager
Google Workspace
Figma
Zendesk
Webflow
Saint Louis University, Mary, Baguio City, Benguet, Philippines
Bachelor of Science: Hotel and Tourism Management
University of Baguio, Assumption, Baguio City, Benguet, Philippines
Bachelor of Science: Hotel and Tourism Management
