Bryan Francisco Catalán

BRYAN CATALAN C L I N I C A L P S YC H O LO G I S T  SUMMARY  CONTACTS  - Empathetic and highly organized professional with extensive experience in customer service, technical support, and psychology. Skilled at resolving issues efficiently while fostering positive relationships with customers. Adept at managing remote work, troubleshooting technical problems, and writing detailed reports for continuous improvement. Fluent communicator committed to delivering exceptional customer experiences. -https://www.linkedin.com/in/bryanca  talan/  EXPERIENCE  Open to relocation CAISM - Centro de Atencion Integral de Salud Mental Clinical Psychologist  SKILLS Customer Support Technical Troubleshooting Issue Resolution Bug Reproduction Bug Reporting Usability Testing User Feedback Analysis Knowledge of Web Applications Remote Tools Conflict Resolution Clear Written Communication Professional Written Communication Time Management CRM Tools Ticketing Systems Data Reporting Documentation Empathy Active Listening 2016 - 2017 Delivered tailored mental health services with a focus on empathetic communication and trust-building. Collaborated within multidisciplinary teams to implement comprehensive care plans. HCL Technologies Collections specialist 2019 - 2021 Analyzed customer accounts and financial data to develop personalized solutions. Maintained strong customer relationships by providing clear, concise, and professional guidance. Everise Customer service representative 2021 - 2023 Delivered empathetic assistance on healthcare benefits, addressing inquiries and resolving issues promptly. Enhanced customer satisfaction through active listening, problem-solving, and clear communication. MachOne Transports Freight Broker 2023 - 2024 Built and maintained strong client relationships, providing tailored logistics solutions to meet diverse needs. Negotiated contracts and rates, ensuring cost-effective, timely delivery of goods. Leveraged CRM tools to streamline processes and improve client retention, fostering long-term partnerships. Telus international Technical Support Specialist 2024 - Present Provided effective remote troubleshooting for technical issues, ensuring customer satisfaction through clear communication. Documented bugs and usability issues, collaborating with the development team to optimize system functionality. Supported customers with clarity and patience, ensuring seamless service delivery.  EDUCATION www.enhancv.com Centro Escolar El Roble - IBO International baccalaureate 2000 - 2010 Centro Escolar El Roble Baccalaureate in Sciences and Letters 2008 - 2010 Universidad Rafael Landivar Degree in Clinical Psychology 2014 - 2019 Powered by   EDUCATION Universidad Francisco Marroquín Ma. in Medical Psychology 2022 - Present 2021 University of California, Irvine - online Time management for personal and professional productivity – University of California, Irvine www.enhancv.com University of California, Irvine - online How to solve problems and make decisions effectively 2021 University of California, Irvine - online Project Management – Foundations of Success 2021 University of California, Irvine - online Work communication for the XXI Century 2021 Powered by 