BRYAN A. DE LA CRUZ
Residence: Block 54 Lot 23 Phase 3, La Trinidad Subdivision,
Brgy. Cabuco, Trece Martires City, Cavite, Philippines
Contact Number: -
Email:-Zoom:-
Skype: live: d855252
LinkedIn: https://bit.ly/3sOZQNO
Personal Profile
I am an experienced BPO employee for both voice and non-voice accounts. My goal is to resolve
customer issues to make sure that your business achieve more success.
Skills
Multi-tasking
Bookkeeping
Conflict Resolution
Data Entry
Account Changes
Customer Retention
Personal Information
Provincial Address
Date of Birth
Place of Birth
Civil Status
Citizenship
Height
Weight
Religion:
Sex
Mother’s Name
Father’s Name
Language/Dialect
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Legazpi City, Albay
September 28, 1996
Muntinlupa City, Manila
Single
Filipino
5’7’’
80 kilos
Roman Catholic
Male
Elisa A. De La Cruz
Remegio F. De La Cruz
English/Tagalog/Bicol
Occupation: Housewife
Occupation: Deceased
Person to be contacted in case of emergency:
Elisa A. De La Cruz
Block 54 Lot 23 Phase 3, La Trinidad Subdivision, Brgy. Cabuco, Trece Martires City, Cavite
Contact Number: -
SSS No.:-
PAG IBIG No.:-
PHILHEALTH No.:-
TIN No.:-
Educational Background
Tertiary
Asian Institute of Computer Studies (AICS)
Leveriza Bldg., E. Aguinaldo Highway,
Zone IV, Dasmariñas, Cavite
Course: Business Information Management
April 22,2016
Secondary
Governor Ferrer Memorial National High School
Brgy. Buenavista, General Trias, Cavite
March 28,2014
Primary
General Aloña Memorial Elementary School
Brgy. Biclatan, General Trias, Cavite
March 31, 2010
Employment History
Tele Tech Customer Care Management Philippines, Inc. I Oct 18,2021 to Dec 20, 2021
Position: Self Service Cancellation Specialist and Email and Chat Support Representative-WFH
Duties and Responsibilities:
1. Recommended various HP products such as laptops, computers, printers, supplies, and
accessories to the customers
2. Checked order status, process order cancellation and/or payment refund
3. Saved the Sale for customers who wanted to return or cancel their orders such as reward
points, carepacks or back-end credits
4. Assisted customers in creating and/or updating their profiles
5. Provided resolution for delivery issues such as lodging a ticket for investigation, process
returns/replacement and refunds, then set proper expectations
Offsitereps.com I August 16, 2021 to September 16, 2021
Address: 1201 N Orange Street, 811 Wilmington, Delaware, USA
Position: Online Chat Sales Representative-WFH
Duties and Responsibilities:
1. Offer marketing, advertising, print ad, and services to other companies and prospect clients
through social media platforms
2. Answer questions from interested clients and then close a sale
Tele Tech Customer Care Management Philippines, Inc. I Mar 27, 2017 to Nov 06, 2020
Address: Level 7 to 10 Five E-Com Center, Harbor Drive, Mall of Asia Complex, Pasay City
Position: Technical Support Representative/Level 2 Customer Service Representative
Duties and Responsibilities for a Foreign Telco Account:
1. 1 year of Voice Support experience
2. Updated customer information with authentication
3. Resolved order submission errors and billing issues including credits and refunds
4. Approved discounts for eligible customers
5. 3 years of Non-Voice Support experiences
6. Assisted five different queues and hit monthly KPI’s
7. Replied to various emails and attached all supporting documents
8. Ran and extracted customer’s usage reports
9. Used backend systems, robots, and Microsoft Excel to process bulk requests
10. Lodged tickets to resolve system misalignments or glitches
Trece Martires City Local Employees Multi-Purpose Cooperative I May 02, 2016 to Dec 31, 2016
Address: City Hall Building, Brgy. San Agustin, Trece Martires City, Cavite, Philippines
Position: Assistant Bookkeeper/Office Staff
Duties and Responsibilities:
1. Updated Accounting Ledgers daily and perform other office tasks
2. Entrusted to deposit bank notes
3. Created Financial Statements
BRYAN A. DE LA CRUZ
