Bryan Calub Carolino
Career Objective:
"Bringing adaptable talents to the table and demonstrating a willingness to acquire
new things. I maintained my skill of offering opulent customer service to the BPO
business for two years and counting after working for five years in the food and
beverage industry."
Educational Background:
Collegiate Level:
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Bachelor of Science in Hotel and Restaurant Management
(BSHRM) June 2011 to March 2015
Systems Plus College Foundation, Main
Balibago, Angeles City, Philippines
WORK EXPERIENCES:
TaskUS, Two west Aeropark Clark Phil, Pampanga
(Feb 2024 – Present)
Position: Seasonal Agent, TSR, CSR (Phone), Data Processing, Billing
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o
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MAJOREL PHILIPPINES (Teleperformance), SM Clark Tech hub 4,
Angeles City Pampanga
(April 2022 – December 2023)
Position: Tenured Agent, Team POC, CSR (Phone, Chat & Email), Data
Processing
STARBUCKS PHILIPPINES, (Rustan Group of companies), Clark
Center Berthaphil 3, Clark Mabalacat, 2009 Pampanga
(August 2017 – April 2022)
Position: Senior Full-time Barista, OIC; Shift supervisor
o HOTEL AND RESTAURANT INDUSTRY, (Royce Hotel and Casino, Azzurro Hotel,
Grand Canyon Leisure Farm) Yr. 2015 - 2017
Position: Bartender/Barista/Roomservice/F&B Attendant/BeverageInventory
On-the-Job Training
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Eurotel Hotel, #21,Don Juico Avenue,Barangay
Malabanias,Angeles City,Pampanga Philippines (June 2014 to October
2014)
Achievements and Recognition:
Compliance Champion (100%) and Csat Master, Majorel Phils,
•
2021 onwards(consistent achiever)
• STARBUCKS DISTRICT 10 LATTE ART THROWDOWN CHAMPION,
Starbucks Phils, Jan 2021
•
SERVICE GEM AWARD, Showing exceptional customer services
and creating a culture warmth and belonging to everybody.
Starbucks Phils, March 2021
Being a Considerate Employee, for anticipating the needs of
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others, showing kind of awareness with regards of the circumstances.
Starbucks Phils, Oct 2020
Being a knowledgeable, for consistently shares his passion
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and knowledge to help his co-employee, Aug 2020
Coffee Master, A big title in the company that our passion in
•
coffee is the heart of Starbucks Coffee Company. Jan 2020
Home assets:
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Office Laptop, AMD A8-7100 Radeon R5, 8 Compute Cores
4C+4G, 1.80 GHz. 8gb Ram, 128 ssd.
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Backup Desktop, AMD A8-7800 Radeon R5, 8 Compute Cores
4C+4G, 3.50 GHz, 8gb Ram, 1TB HDD, 24’ monitor.
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PLDT Fiber internet, 100 - 200 mbps
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Back up connection: Mobile Hotspot/Data
Carolino, Bryan C.
Applicant
Character References:
References to be follow upon request.