Bryan Bologi

I am a detail-oriented Virtual Assistant and Customer Support professional with over 4 years of hands-on experience supporting small businesses and handling customer-facing operations.

I currently work in a family-run furniture business in Nigeria, where I have spent the last 4+ years managing customer communication, order inquiries, follow-ups, and sales coordination. In this role, I interact directly with customers via WhatsApp, phone calls, and social media, resolve complaints, track orders, and ensure a smooth customer experience from inquiry to delivery.

In addition to customer support, I have 2+ years of experience running Facebook Ads for the same business. My responsibilities include creating ad campaigns, responding to ad leads, following up with interested customers, tracking performance, and organizing leads using spreadsheets. This has strengthened my skills in lead management, inbox handling, and basic reporting.

I also have experience with:

Email and chat support

Data entry and spreadsheet management (Google Sheets, Excel)

Social media inbox management

Order tracking and documentation

Clear written communication and customer empathy

I am currently a final-year medical student, which has further strengthened my attention to detail, professionalism, confidentiality, and ability to work under pressure.

I am seeking remote, part-time opportunities where I can support business owners or teams with customer support, virtual assistance, inbox management, data entry, and admin tasks. I am reliable, quick to learn new tools, and comfortable working independently with minimal supervision.