Bryan Arteaga

Bryan Antonio Arteaga Obando- (- Education Managua, Nicaragua Personal details Bachelor of Science and Letters Educational Center Sor Maria Romero, Managua Feb 2012 - Dec 2017 Date of birth June 1, 2001 Medium Programming Technician Educational Center Sor Maria Romero, Managua Feb 2017 - Dec 2017 Gender Male Employment Customer Service and Sales Aug 2020 - Nov 2021 Sitel, Managua Provide premium customer service, giving efficient solutions with high quality standards for a sales account. Technical support with Website login issues and create consumer profiles on Salesforce to proceed to sell. Dispute inaccuracies and fraud items that consumers were having on their credit reports. Mentor and Team Leader Nov 2021 - Jun 2022 Sitel, Managua Handle supervisor calls, being problem solving to provide the best solutions to customers and lead agents to reach their metrics. Nationality Nicaraguan LinkedIn bryan-arteagaobando- Skills Attention to detail and accuracy Problem solving Teamwork Multitasking Coach Track Trainee Jun 2022 - Dec 2022 Sitel, Managua Lead teams and use resources in order to meet the business needs, involving all the campaign departments such as QA, WFM, Training team and Upper management. Coordinate and monitor daily tasks in order to guarantee that the client requirements are accomplished in a timely manner. Provide feedback to agents based on findings and fix agents' time card payments to avoid any delay of payment. Time Management Insurance Verifier Apr 2023 Reach, Managua Check Patient's appointment in software such as Open dental or Dentrix and check if their insurance are active and covers Spanish procedures of dental treatments. Make breakdowns and fill out forms of coverage and benefits of the patient's insurance and attach it to the CRM tool so the Office and Doctor can check it. Make Outbound calls on behalf of the Office and Doctor to Insurances to get the patients benefits. Run reports to check on claims that are not being processed and make follow up with insurances to check details and what is missing. Microsoft Office, Outlook and Google Suite Languages English Courses Multimedia and Web Apr 2015 Advanced Excel Office Feb 2022 ChatGPT and Virtual Assistant Aug 2023 Data Entry Clerk Mar 2024 - May 2024 Landmark Recovery, Managua • • • Transition to a new platform, downloading 4036 employees’ records such as taxes, training documents, contracts, check stubs and personal documentation. Create for every single employee an own file and label it with the employee’s name and save the documents into their files. Upload the accurate files with every single employee to the new platform that was created by the company. Recruiting Administrator May 2024 - Jun 2024 Landmark Recovery, Managua • • • Post jobs through Indeed and the official website of the company, based on the department and location that needed filling out the position. Fill out accuracy the job details such as pay rates by hourly or annually, schedules, benefits, full time or part time jobs and the location of the branch that was looking for that position. Sending offer letters to potential candidates to sign and agree the company position.