BRYAN ALT
Experience
10/2020 – Present
Tier 1 Customer Support • MODSQUAD
Customer support via phone and email. Resolve product or service problems by
clarifying the customer's complaint and determining the cause of the problem then
assisting the customer in resolving the issue or escalating the account to the proper
specialist for resolution. Keep accurate records of customer interactions. Maintain
professional at-home work environment.
01/2016 – 07/2020
Admissions Counselor • Grand Canyon Education
Prospected leads and built interest in the university by creating engaging events and
building wonderful relationships with stakeholders at the schools and other relevant
organizations in my territory. Responsible for hitting monthly application and
registration goals for which I excelled. Most importantly, I nurtured existing
relationships with students and stakeholders. I created nurturing events and provided
excellent customer service in a timely manner. I would regularly make 100+ contacts
daily and was responsible for keeping a busy schedule both in and out of my home
office. These interactions would be via telephone, text, email and face-to-face. Used
CRM to efficiently contact and communicate with prospective students, maintain
accurate contact history and initiate processes.
07/2010 – 11/2015
English Instructor • Teacher
Location: Montenegro (UTC+2)
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America-Mideast Educational and Training Service, INC • Oxford Center • Samanyolu
Yusuf Tanik Ikogretim Okulu • Al Shamal Solutions Military Consultancy • Blue Light LLC.
General English, Aviation English, Business English, Teacher Trainer, IELTS Prep, TOEFL
Prep, conducted teacher observations, created reports on student progress
Education
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Master of Business Administration • Grand Canyon University
• Graduated 2016. Focus on management and organizational functionality, achieved
3.97 GPA
Bachelor of Arts in Anthropology • Arizona State University
• Graduated 2009. Focus on culture, population demographics, statistics, graduated
magna cum laude
Microsoft Office, Zendesk, Slack, CRM, Base Camp, Zoom, Google Suite, Account
Management, Needs Assessment, Customer Retention, sales, territory development
