Bruno Miguel Fernandes Mendes

Ø Highly organized, able to effectively meet deadlines

Ø Hard worker, reliable and dependable

Ø Good mathematical abilities

Ø Self-motivated and fast learner

Ø Welcomed guests upon entry to the hotel, assisted with check in and check out.

Ø Responsible for guest reservations, monitoring guest emails and email inquiries, including assisting current and future guest local travel arrangements

Ø Direct experience with maintaining reservation system, room assignment and processing hotel documents

Ø Kept records of occupied rooms and guests' accounts

Ø Issued room keys to guests and made certain that keys issued are correct

Ø Introduced amenities and services to guests for their information and guidance

Ø Assisted visitors and guests registered in the hotel and provided full hospitable service that would entice them to visit the hotel again

Ø Encoded and organized pertinent information and data into the computer

Ø Recorded the expenditure of the guests and added it to the guests' bill of payment  and prepared check out receipts and collected payments from departing guests

Ø Made sure that credit cards being offered by clients for payments are valid

Ø Collected payment from guests during checking out and made sure they leave the premises safely