Bruce Thorndike

Bruce Thorndike 16015 Cleveland St #601, Redmond, WA 98052-http://www.linkedin.com/in/bdthorndike- OBJECTIVE: Full-Time Remote Software/Tech Support SKILLS / SOFTWARE:           Tier 3 Tech Support Self-starter with remote experience API Integration Experience with startups and corporations Experience with SaaS products Self-taught coding knowledge eCommerce / Payment Gateways Technical documentation Process and methodology improvement Project management            Microsoft Office Suite Slack, Spark GoToMeeting, LogMeIn, Webex, Join.Me, Zoom Salesforce, ZenDesk Atlassian: Jira, Confluence Basecamp, ZoHo Adobe Photoshop Camtasia GChat, Google Hangouts SFTP Server Software WORK HISTORY: Certify, Inc. Portland, Maine Data Integration Specialist 04/2018 – 10/2018 • Developed custom expense files (.csv, .txt, etc.) coding in XML language; cleaned old XML code; • Dev-oriented tech support; regular communication via Slack and ZenDesk • Setup unique tech features to a client 's instance of our site, specific to the clients' needs • Utilized SFTP communication for transferring data files EVO Payments International Product Lead of Product Development • Project Management; Relationship Management • Software feature design and testing • Data management; Excel • Established and implemented our corporate card data transfer and export process Deployment Specialist & Senior Operations of Technical Operations • Escalation point for Tier 3 Tech Support team • Onboarding merchants onto software, backends, frontends and gateways • Liaison for Relationship Management and Partner Support teams • Managed highly sensitive credit card data and personal identifying information Local Thunder / Great Local (Advanced Media, LLC.) Implementation Coordinator & Merchant Content Manager • Wrote, directed and created video tutorials; Implemented / onboarded merchants • Streamlined the onboarding process from a production level • Provided technical software support Portland, Maine 09/2016 - 04/2018 12/2014 - 09/2016 Portland, Maine 03/2013 – 04/2014 EDUCATION: University of Phoenix - Hospitality, Travel and Tourism Mt. Abram Regional High School - General Diploma REFERENCES: Lindsey Lopes, HR at Certify, LLC.-|- Human Resources, EVO Payments International-|- Dave Hatch, COO of Great Local & Local Thunder-|- Kris Record, Consultant at Pan Atlantic SMS Group-|- x106 *Personal and additional references are available upon request.