Brittney Summers

Columbus, GA •-•- BRITTNEY SUMMERS PROFESSIONAL SUMMARY Administrative Professional with years of experience in enhancing operational efficiency and customer satisfaction. EMPLOYMENT HISTORY OPERATIONS ASSISTANT Kase and CO. Mar 2024 - Nov 2024 Remote, Columbus, GA • Processed and monitored all sales for EMDR courses and programs offered • Analyzed inventory and payment data to generate weekly numbers reports for financial planning • Created payment arrangements and invoices to ensure accounts were up to date • Assisted with backend operations and worked within a team to improve the company's success PROFESSIONAL VIRTUAL ASSISTANT Independent Contractor • • • • Performed Administrative and data entry contract work remotely Utilized Upwork and Sassie platforms to assist clients with their company needs Conducted on-site merchandising audits to meet the goals of brands Sustained a high accuracy rating score for project and contractor reliability ACCOUNTING ASSISTANT Columbus State University • • • • Feb 2020 - May 2021 Columbus, GA Gathered and prepared purchasing requests for the university via office and remotely Executed data entry in PeopleSoft to pay purchase orders and reimbursements Communicated with vendors and departments for the accuracy of information Maintained spreadsheets and files for invoices and transactions ACCOUNT CLERK Alabama Department of Revenue • • • • Apr 2019 - Jan 2020 Montgomery, AL Reviewed and adjusted tax returns for accuracy and completeness Examined and verified schedules, W2's, and other information submitted by the taxpayer Reviewed taxpayer's accounts to send stop payment/forgery affidavits to the Comptroller Utilized the Zendesk support system via chat and ticket requests ADMINISTRATIVE SUPPORT ASSISTANT I Alabama Department of Revenue • • • • May 2021 - Feb 2024 Remote, Columbus, GA Apr 2018 - Apr 2019 Montgomery, AL Researched taxpayers' and customers' requests using the RITS computer system Received/Transferred/Routed calls to the appropriate personnel Handled chat inquiries and ticket requests via the Zendesk support platform Processed Return Verification letters and Lexis Nexis cases Columbus, GA •-•- BRITTNEY SUMMERS (Employment Continued) INSURANCE BILLER/ COLLECTOR Baptist Health Corporate • Received and submitted patient hospital claims for all outpatient procedures Apr 2016 - Oct 2017 Montgomery, AL • Interacted with the insurance company to ensure payments were made in a timely manner • Adhered to Medicare guidelines and policies for claims and appeals • Managed and audited patients’ accounts for accuracy of demographics and balances SCHEDULING COORDINATOR Baptist Health Corporate • • • • Aug 2015 - Apr 2016 Montgomery, AL Scheduled all outpatient procedures for three facilities Responded to scheduling calls and fax requests promptly Provided superior customer service to patients and physician offices Regulated appointment grids in the scheduling system to avoid overlapping EDUCATION BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION, INFORMATION SYSTEMS Troy University SKILLS Customer Service, Financial Reporting, Data Entry, Accounting, Tax Processing, Microsoft Office, PeopleSoft, Zendesk. Troy, AL