Brittany Lewis

BRITTANY LEWIS--m Spanish Town, St.Catherine SKILLS Managing operations Complaint resolution Microsoft Office and CRM Data entry and technical support Communication and teamwork Marketing lead generation Property marketing and promotion Project Management Email Marketing PROFESSIONAL SUMMARY Skilled customer service professional with over 2 years of successful client services, management and leadership experience. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback and respectful conflict management response. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way. WORK EXPERIENCE EMAIL MARKETING SPECIALIST RYZE Superfoods Remote November 2023 ‐ Current Built and executed email testing roadmap to constantly optimize performance across desktop and mobile. Partnered with cross-functional stakeholders to identify needs and execute requests. Rendered consistency of email campaigns in webmail and app-based email clients. Managed relationships with email service providers and related services. Analyzed and evaluated data to continuously test, measure and optimize email marketing programs. Oversaw tradeshow activities, reserving booth space, shipping materials, and ordering tradeshow-related items. Use tools such as Klaviyo, Constant Contact, Shopify and many more. Created marketing launch plans and product recommendations to drive business revenue and profitability. Built brand presence on shelf by owning packaging concept development and execution. CUSTOMER SERVICE TEAM MANAGER Iterum Connections Kingston December 2021 ‐ October 2023 Manage a team of 18 customer service associates and set the precedent for established customer service policy Communicate with customers who have escalated issues to determine the beneficial resolution and ensure timely follow-up to verify that complaints have been addressed and satisfied Collaborate with colleagues to determine areas for improvement, review departmental performance and develop ideas for better service to customers Present quarterly reports to executive management detailing the performance and success of the team, budgetary concerns and implementation of new policies. CUSTOMER SERVICE AND SALES ADVISOR Advantage Communications Kingston September 2019 ‐ December 2021 Communicated with customers to ensure product understanding, answer questions and facilitate conflict resolution, improving 35% of customer satisfaction Helped an average of 100 customers every day with a positive attitude and focus on customer satisfaction Maintained a clean and orderly store by continuously organizing displays and proactively addressing areas that needed restructuring Helped large volume of customers every day with positive attitude and focus on customer satisfaction Responded to customer needs through competent customer service and prompt problem-solving Responded to customer calls and emails to answer questions about products and services Described product highlights and benefits to help guide purchasing decisions Enhanced customer satisfaction by addressing and resolving issues in a timely manner Boosted sales revenue with upselling techniques and comprehensive product knowledge. EDUCATION ASSOCIATE OF ARTS: BUSINESS ADMINISTRATION AND COMMUNICATIONS Heart Trust NTA- Spanish Town Skill Training Center July 2018 Volunteer, National Disaster Risk Management Volunteer Programme. Volunteer, Jamaica Society for the Prevention of Cruelty to Animals SCHOOL LEAVING CERTIFICATE, CSEC Jose Marti Technical High School Member, Science club Member, The Jose Marti Student Councils Association Volunteer, The Jamaica Red Cross