Brittany Gasama

BRITTANY GASAMA Administrative Assistant- - https://www.linkedin.com/in/bgasama/ EDUCATION Policy and International Affairs Bachelor of Science in Public Affairs Indiana University (2015 - 2020) GLOBAL EXPERIENCE Anti Domestic Violence Coalition Youth Program Development Intern Jinja, Uganda | 2017, 2018 Spring Break Abroad Program Student Participant Warsaw, Poland | 2019 PROFESSIONAL SUMMARY Results-driven administrative professional offering a versatile skill set in problemsolving, organization, and process optimization. Known as a reliable team resource, I thrive in streamlining workflows and ensuring smooth project execution. Highly proficient in a broad array of enterprise software, including Microsoft Office Suite, Adobe Acrobat, Salesforce, Workday, ShareCal, and AI platforms like Claude and ChatGPT. My strong technical abilities, coupled with my collaborative approach, allow me to enhance team performance and productivity. RELEVANT WORK EXPERIENCE Administrative Assistant September 2023 – Complete College America Present Streamline executive scheduling by reducing the Vice President’s daily meetings to 4 and efficiently managing cross-team meeting coordination for Strategy, Data, Policy, Books and Beyond TESL Program Student Teacher Musanze, Rwanda | 2019 KEY SKILLS Minute Taking Contract Negotiation Project Management Event/Meeting Planning Vendor Management Process Flow Documentation Travel Logistics Relationship Management Research and Development Report Expense Tracking Video Conferencing (Zoom) PROFESSIONAL DEVELOPMENT Member, American Society of Administrative Professionals (ASAP) Attended the 2024 Administrative Professionals Conference in Denver, Colorado Member, Toast Masters International Indianapolis Chapter Mental Health Aid Certified, National Council for Mental Wellbeing and Finance departments. Support organizational operations by managing critical administrative tasks, including invoice processing, event planning, email marketing, registration coordination, and maintaining a shared inbox with 20% travel involvement. Co-facilitate the Student Policy Fellows program by managing the LMS, recording and uploading weekly sessions, tracking assignments and attendance, coordinating student activities including Day on the Hill Summit, and delivering a presentation on capstone project writing. Enhance internal communication by developing a weekly team travel and PTO communication plan, creating a strategic communications approach for “Data Days” campus visits increasing participant numbers, and serving as a key member of the Home Week Committee to plan quarterly staff retreats. Office Manager February 2022 - Judges Lawyer & Assistance Program (Indiana Supreme Court) May 2023 Strategically segmented a 200-member volunteer network into regional zones (NW, SW, NE, Central), enhancing operational efficiency and communication outreach statewide. Managed comprehensive administrative operations, including CRM updates, virtual training coordination (Zoom), vendor relationships, monthly treatment fund donation deliveries, and office supply management. Coordinated critical organizational functions such as annual volunteer retreat planning, treatment fund reporting, staff scheduling, and office maintenance requests. Served as Office Safety Captain, responsible for emergency preparedness and response protocols for active shooter and building safety scenarios. Supported organizational marketing efforts by creating graphic design and social media content for the JLAP x IU Robert H. McKinney Law Student Ambassador program, enhancing brand visibility and engagement. BRITTANY GASAMA Administrative Assistant- - https://www.linkedin.com/in/bgasama/ ADDITIONAL WORK EXPERIENCE Client Services Specialist (consultant) July 2023September 2023 M&M Packaging Efficiently processed 35-40 pharmaceutical medication packaging orders daily for key clients, including Eli Lilly and LabCorp, demonstrating strong high-volume task management and attention to detail. Coordinated the flow of critical documentation by retrieving physical files, duplicating art proofs, and updating package specifications in Oracle NetSuite to support brochure production department. Acted as the primary liaison for customer and internal team communications, promptly addressing email inquiries and ensuring accurate verification of purchase orders before forwarding them to the next phase of interdepartmental processing. October 2021 - Customer Service Representative (consultant) February 2022 Sedgwick Claims Management Services Managed high-volume inbound call center operations, processing approximately 30 recall claims per hour for Phillips Respironics CPAP machines with efficiency and accuracy. Conducted targeted outbound calls to medical clinics, providing critical recall information and resources for device replacement and dispute resolution. Systemically registered recall-affected patients in database systems, ensuring comprehensive tracking and facilitation of replacement device distribution. July 2021 – Database Entry Specialist (consultant) October 2021 Stanley Black & Decker Processed 100 lines daily in Excel, identifying and flagging duplicate accounts for deletion to maintain database accuracy. Conducted daily account reporting to differentiate active from inactive accounts, ensuring data integrity and effective database management. Migrated and consolidated customer accounts into a streamlined database, improving data quality and operational efficiency. Contributed to weekly team meetings to discuss data management strategies and align on departmental objectives. Customer Care Representative Lowes Customer Care Contact Center August 2020 December 2020 Maintained peak performance in fast-paced call center, processing 25 inbound calls hourly. Assisted customers with order tracking, account management, and warranty support. Effectively processed customer feedback, including compliments and complaints. Supported company productivity by accurately maintaining customer records through detailed data entry in CRM database systems. Contributed to monthly Zoom staff meetings by actively participating in discussions of performance metrics and strategic project goals.