BRITTANY ALLEN
Acworth, GA 30101 |- |-
Summary
Seeking an opportunity to utilize my organizational, analytical, innovative managerial skills in a high-paced and challenging
technology environment. I currently work for Aaron’s Inc, as a Manager and previously an IT Project Manager. This
opportunity allows me to manage diverse teams and complex agile assignments, define and drive business requirements, maintain
project scope within the project team and cross functional groups and perform at a superior level. I possess expert skills in
customer experience, teamwork, collaboration, and backlog management, as well as implement strong project planning and
analytical skills. I am agile-scrum trained and plan to obtain my scrum master certification by the end of 2019. I also completed
a B.S. degree in Industrial Engineering as well as competing as a Division I athlete; I was able to gain a strong competitive edge
along with both leadership and strong teamwork experience.
TECHNOLOGY SKILLS
Proficient in Microsoft Office Suite 2016 : Excel│ PowerPoint│Word │Visio│ Outlook │Project
Jira│SharePoint│SQL│Confluence│Kanbanize│Trello│Slack│Skype│WaterFall│Agile│Scrum
WORK EXPERIENCE
Manager – IT Operational Support – Aaron’s Inc. – Kennesaw, GA
August 2018 – Present
Manage two 10+ member operational support teams within IT in a Network & Operational
Center (NOC) model and Tier 3 support, these teams are designed to drive root cause analysis
within products to provide stability across our 1500 stores and Aaron’s customer base.
Monitor and alert on all critical store infrastructure, product applications, and datacenter
networking and connectivity in order to proactively support and troubleshoot store assets. This
effort has reduced time to resolution by 20% (6 hours) for problem management and 13% (4
hours) for incident management, both resulting in increase of sales at retail level.
Drive teamwork in order to maintain relationships between internal customers to manage
requirements of store operations and customer experience. This results in decrease of inbound
calls to our call centers, decrease in incident management, and overall increase in customer
satisfaction.
Implement and manage entire problem management process within IT including event
recognition, problem creation, Sev1 facilitation, cross-functional team communication, and
learning reviews.
IT Infrastructure Project Manager – Aaron’s Inc. – Kennesaw, GA
February 2018 – August 2018
Understood and defined business project plans including resource projections, scope, budget and
schedule. Managed action items following team meetings in order to achieve project goals and
complete projects on time and within budget.
Manage project planning for $1M call-center phone system migration and enterprise DataCenter migration. Responsibilities included coordinating cross-functional teams and vendors,
budget planning, and maintaining security and company compliance to successfully complete
project.
Built and maintained business partnership between internal customers, as well as both external
and internal partners. As the communication and collaboration lead, I was also responsible of all
logistics and progress reporting on a monthly basis and informing all senior management,
including executive leadership, of any pertinent information regarding the projects in flight.
Managed strategic decisions and identify information that drives business decisions, while
sustaining our current environment. Identify, build and report data to C-level leadership on the
status of business initiatives.
IT Software Business Analyst – Rho – Chapel Hill, NC
January 2017 – February 2018
Gathered and wrote requirements for client facing web-based, in house developed applications
for both internal and external customer. Collaborated cross-funtionally to support a multimillion dollar government contract.
Maintained user guides, provided on-site, one-on-one and web-based trainings for new features
and functionality changes within the system for customer.
Identified and tracked multiple project issues based on customer requirements. Issues were
documented in user stories and managed in 2 week sprints through ITIL practices.
Analyzed data before identifying a solution to a problem by reviewing documentation, obtaining
customer feedback through surveys, and understand the customer needs. Worked directly with
the client to negotiate and prioritize development changes in the system.
BRITTANY ALLEN
Acworth, GA 30101 |- |-
Designed, implemented, and validated performance test cases per user stories and functional
requirements based on quality and customer requirements. Prioritized tasks for Quality Testing
Engineer on the order of user stories to provide best customer experience.
IT Project Coordinator – PepsiCo – Plano, TX
January 2016 – December 2016
Consolidated, analyzed, and documented customer project requirements for a multi-million dollar global IT program.
Built BLI’s and tracked progress for project updates for the stakeholders and sponsors of the program on a weekly
basis.
Collaborated with a team of 6 project managers on day-day project activities and was responsible for organizing team
meetings, coordinating PM work deliverables at a program level, and administering the day-day operations for a
complex multi-project program.
Managed the PM weekly status reports and inventory progress updates for individual projects that were communicated
to senior directors for compliance and regulation purposes. Maintained 100% compliance during entire time on the
program.
Analyzed global data to monitor trends in progress, scope changes, and regulated project’s documentation in order to
maintain company compliance measures. That process drove mitigation plans for project schedules, milestones, and
budget inquiries when potential risks and issues arose.
Consolidated, scrubbed, and analyzed global data for reporting and to insure information was uniform and accurate for
an executive level audience, which was utilized for forecasting budget and timeline for the upcoming year.
EDUCATION
West Virginia University – Morgantown, WV
Bachelor of Science: 12/2015
Major: Industrial Engineering
