Brittania Baker

I am a dedicated and detail-oriented Virtual Assistant and Customer Service Representative with over 3 years of experience supporting businesses and entrepreneurs remotely. My mission is to help clients stay organized, communicate effectively, and focus on the bigger picture while I handle the behind-the-scenes operations.

My experience spans across various administrative and customer service roles where I’ve mastered a wide range of tools and systems. I am proficient in Microsoft Office Suite, Google Workspace (Docs, Sheets, Calendar, Drive), Excel, PowerPoint, and email platforms. I have also worked with CRMs, task management software, and social media scheduling tools. Whether it’s organizing calendars, handling customer inquiries, performing data entry, or managing emails, I take pride in my ability to multitask and stay on top of deadlines.

One of my strongest assets is my ability to communicate clearly and professionally. I have worked in fast-paced environments where resolving customer issues quickly and respectfully was key to maintaining trust and satisfaction. I’m experienced in both voice and non-voice support, including chat and email handling.

In addition to administrative support, I’ve helped clients with research, transcription, appointment setting, file management, and social media management (especially Instagram). I’m known for being dependable, self-motivated, and quick to learn new systems. I always approach my work with a positive attitude and a focus on results.

I hold a high school diploma and have successfully completed a certified Virtual Assistant course, which helped sharpen my skills in remote work best practices, professionalism, and productivity. I’ve worked with clients through platforms like PeoplePerHour and Upwork, and I’m always looking to grow and support more businesses virtually.

Whether you’re a solo entrepreneur, small business owner, or a busy team in need of extra support, I am here to make your workflow easier. I’m committed to delivering high-quality work, maintaining confidentiality, and going the extra mile to help your business succeed.

Let’s connect and discuss how I can support your goals!