Britney Mcclaim

Britney McClain Grand Rapids, MI 49504-- I would like to obtain a career helping out others in and around my community where I can utilize my organizational, communication and interpersonal skill. Willing to relocate: Anywhere Authorized to work in the US for any employer Work Experience Customer Service Representative Hart & Cooley/Duravent Group - Grand Rapids, MI June 2019 to Present • Communicates daily with customers via phone, fax, e-mail, etc • Use Oracle, SAP, Excel, Word, PowerPoint etc. • Enters customer orders into Order entry system the same day the order is received • Fill out customer change forms and enter them into the system • Collaborates with regional sales force and other field staff to deliver premier customer service. • Build close relationships with repeat customers. • Works closely with other vital departments such as credit, billing, shipping, purchasing, technical service, warranty, etc, • Researches and resolves customer complaints and issues, and provides customer assistance in locating and identifying replacement parts. • Provides same day responses to scheduled dates and back-order status of product. • Researches and processes credit and return requests. • Performs daily maintenance to customer orders to ensure timely delivery based on customer demand. • Provide customers with knowledge of our HVAC products in all 13 brands. Customer Service Associate Farmers Insurance Group - Caledonia, MI October 2017 to June 2019 • We respond to customer initiated telephone inquiries by answering inquiries in an inbound Call Center. • We obtain initial loss information and initiate the claims handling process. • Advises insureds/claimants of claims process; • handles minor, non-questionable liability claims; • may authorize rental cars; • may handle minor coverage issues and resolve minor complaints which arise during claims handling process. • Maintain active adjusters license in states where required. Customer service executive Booking.com - Grand Rapids, MI April 2017 to October 2017 • • • • • We take inbound calls from guests. We answer any questions about reservations or the website. We use updated equipment such as; Bluetooth headsets, two monitors, and updated systems. We use google docs and word applications on a daily basis as well as mathematics. ERS Advocate AAA - Grand Rapids, MI September 2015 to October 2016 • We respond to emergency road service requests in a call center environment. • We listen to members and identify their problem as well as perform geographical location spotting and data entry. • We also seek solutions to get the member back on the road. • We navigate through a P.C. and multiple applications and provide a high level of customer service in a professional environment Resident Care Provider Pine Rest Christian Mental Health Services - Grand Rapids, MI December 2014 to December 2015 • We performed the role of physical and emotional care given to clients with mental illness and/or developmental delays under general supervision and according to departmental policies and procedures and within the individual plan of care. • We are responsible for actively participate in safety management, milieu management, crisis intervention and prevention. • We provide a safe and secure environment for patients and staff in both individual and group settings. • Collaborates in day-to-day planning/development of patient programming and implementation of patient programs. • Assists patients with personal care. This can include bathing, shaving, washing hands, styling hair, using the bathroom, dressing, etc.) • Documents all progress notes, medication administration, and any other relevant information, reporting any immediate concerns according to departmental policies and procedures. Dispatcher Aquinas College Campus Safety Dispatch - Grand Rapids, MI February 2014 to May 2015 • Answer and transfer phone lines as well as manage and control the alarm system. • We also issue identification cards and issue permits. • It's required to log daily entries from our officers as well as activity around the campus. Clerk/Cashier Family Fare Quick Stop - Allendale, MI July 2014 to December 2014 • To collect money from customers, Fill machines and restock cigarettes. • Verify age when selling cigarettes, Run a cashiers machine with a scanner • Fill out reports and paperwork for gas deliveries and product deliveries. Admission caller Aquinas College - Grand Rapids, MI March 2012 to October 2014 Responsibilities: To call prospective students of Aquinas College and inquire about their interests and scholarship needs. Front Desk Clerk Sheldon Cleaners Clerk - Grand Rapids, MI September 2013 to February 2014 Responsibilities: To take customers orders and to check them out once their orders are complete. To open and close which included doing the deposit and working the updated computer system. Sales Representative Vector Marketing - Taylor, MI June 2013 to August 2013 Responsibilities: To schedule appointments and sale Cutco products to customers as well as fill out order form and put them online. We also trained new employees. Phonathon Student Caller Aquinas College - Grand Rapids, MI November 2012 to May 2013 Responsibilities: To call alumni of Aquinas, friends of Aquinas and parents of alumni and current students and update their profile information as well as talk to them about donating to scholarships and financial aid at Aquinas. Education Bachelor of Science in Psychology Aquinas College Grand Rapids - Grand Rapids, MI 2011 to 2015 Skills • PC, google docs and, word applications (5 years) • Customer Care (10+ years) • CSR (10+ years) • Call Center (10+ years) • Customer Service (10+ years) • Multi-line Phone Systems (7 years) • Communication skills (10+ years) • English (10+ years) • Data entry (4 years) • Phone etiquette (10+ years) • Order Entry (4 years) • Math (4 years) • Medication Administration (1 year) • Crisis Intervention (1 year) • Computer Skills (10+ years) • Microsoft Powerpoint (10+ years) Assessments Customer Focus & Orientation Skills — Proficient December 2018 Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Additional Information SKILLS: Interpersonal skills Good communication skills Team orientated Flexible Attention to detail