Brinthaa Segar

Sadhya brinthaa Guna Segar Data Entry Profile Details Part time passionate English and Literature teacher of 8 years and full time customer service data entry officer of 4 years. I am a team player and a driven, independent individual who is able to keep to deadlines and schedules. I am also conscientious and take pride in whatever I am tasked to do. Singapore- Please review my enclosed resume for a more in-depth illustration of my work history and accomplishments. I would appreciate the opportunity to interview at your earliest convenience. Nationality Date of birth 24 - 02 - 1993 Singaporean Thank you for your time and consideration of my candidacy Skills Decision Making Employment History Problem Solving Part time English and Literature tutor at Self Employed, Singapore Ability to Multitask January 2012 — Present Exceptionally talented Tutor with years of teaching experience. Passionate about working with youth learners. Strong commitment to enhancing and supporting education. Outstanding communication and problem-solving skills. Demonstrated to deliver one-on-one service focused on learning and skills development. Foster positive learning environment by encouraging students to develop individual skills. Specializing in 1:1 instruction, team collaboration and relations with students and parents. Passionate about helping students excel academically. Well-organized, focused and diligent about exploring concepts with diverse strategies to maximize understanding. Special skill in assisting students with learning disabilities. -Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus. -Motivated students towards learning and studying to build self-confidence and reduce fear of failure. -Provided one-on-one instruction to over students falling behind in communication skills. -Designed engaging lessons, using art and visual aids to enhance learning process for students with dyslexia. -Responded to after hours email and telephone requests to provide students assistance with specific questions. -Drilled students on subject matter and used flashcards and writing techniques to improve recall. -Provided early intervention assistance to struggling students. -Offered guidance and advice to help cultivate self-esteem and community involvement. Time Management Microsoft Office Word Teamwork Customer Service Ability to Work Under Pressure Effective Time Management Ability to Work in a Team Microsoft PowerPoint Data Entry Communication Fast Learner Communication Skills Computer Skills Microsoft Excel Microsoft Office -Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments. -Provided one-on-one and small group instruction to over 5 students falling behind in language skills Customer Service Officer at Ikea , Singapore March 2013 — December 2016 The main responsibilities are: exceeding customer expectations by ensuring a seamless and easy buying process that creates trust in the IKEA brand in a multichannel environment; managing and supporting the team in order to co-ordinate and optimise goods flow operations in the store. Reporting to the Manager & Team Leaders in Easy Buying Section of Customer Relations Department, you will be the liaison officer and work with the team to provide a positive customer-serviced experience for our customers. You will support the front counter in Easy Buying, Home Delivery, COF/EComm and Merchandise & Pick Up areas when required. Handling and resolving customer inquiries and complaints, exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers inquiries. Handling inquiries from both walk in and phone in IKEA customers and provide service recovery of IKEA's external contractors. Following up on delivery when stocks arrived cases, no stocks cases and manage cash on delivery cases and payment has not been collected Checking accuracy of purchase orders and hand it over to customers or home delivery team in merchandise pick up section Recording information, handle paper works and compile statistics, general housekeeping and other duties related to the job Ensuring that after-sales service is provided in positive and efficient manner. Working with the department to ensure the department goals and action plans and implemented and follow up. Recording information accurately in the relevant systems so that the Department can use the resulting analysis to make Developing a strong knowledge of the delivery and assembly facilities and provide/promote to customer. Understanding the department policies and procedures, you will support the department in its functional review and sec check to ensure compliance and to provide customers a positive shopping experience Data Entry Admin Assistant at Recruit Express, Singapore February 2017 — Present • Entering customer and account data from source documents within time limits • Compiling, verifying accuracy and sorting information to prepare source data for computer entry • Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output • Collecting and entering data in databases and maintaining accurate records of valuable company information. Our ideal candidate has essential data entry skills, like fast typing with an eye for detail and familiarity with spreadsheets and online forms. • Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry • Review data for deficiencies or errors, correct any incompatibilities if possible and check output • Research and obtain further information for incomplete documents • Apply data program techniques and procedures • Generate reports, store completed work in designated locations and perform backup operations • Scan documents and print files, when needed • Keep information confidential Education Diploma in Counselling, BMC , Singapore March 2019 — December 2020 -Relevant Coursework Completed: Assessing Communication, Feelings and Actions -Relevant Coursework Completed: Introduction to Counseling Skills and Techniques -Relevant Coursework Completed: Academic and Disciplinary Counseling -Relevant Coursework Completed: Family Counseling with Crisis Intervention -Relevant Coursework Completed: Career and Guidance Counseling -Relevant Coursework Completed: Counseling Specific Client Concerns -Relevant Coursework Completed: Counseling Ethics and Professional Issues GED, CHIJ ST JOSEPHS CONVENT, Singapore January 2006 — December 2010 -Relevant Coursework Completed: English Language A -Relevant Coursework Completed: Literature A -Relevant Coursework Completed: Combined Humanities B - Relevant Coursework Completed: Geography B -Relevant Coursework Completed: Mathematics C -Relevant Coursework Completed: Chemistry & Biology C -Relevant Coursework Completed: Higher Tamil B Foundation Studies, James Cook University of North Queensland, Singapore January 2011 — December 2011 -Relevant Coursework Completed: Human perspective on world geography -Relevant Coursework Completed: Communication across cultures -Relevant Coursework Completed: Introduction to Mathematics -Relevant Coursework Completed: Introduction to economics -Relevant Coursework Completed: English fundamentals 1 -Relevant Coursework Completed: Statistics -Relevant Coursework Completed: Critical thinking -Relevant Coursework Completed: Introduction to Learning & Development -Relevant Coursework Completed: Introduction to Information Technology -Relevant Coursework Completed: English Fundamentals 2 Extra-curricular activities