Brigid Janette

Brigid Janette Account Executive Hutchinson, KS 67501-- Highly enthusiastic customer service professional with numerous years of client interface experience. CORE STRENGTHS • • • • • • • • Strong Organizational Skills Telecommunication Skills Active Listening Skills Adaptive Team Player Courteous Demeanor Opening/Closing Procedures Energetic Work Attitude Seasoned in Conflict Resolution Top Sales Performer Sharp Problem Solver Telephone Inquiries Specialist Store Maintenance Ability Customer Service Expert Inventory Control Familiarity Invoice Processing Authorized to work in the US for any employer Work Experience Inventory Expert RGIS - Wichita, KS March 2017 to Present Inventory a wide variety of stores. I'm also a supervisor and perform new hire training and run store inventories Cashier/Stocker Dollar Tree - Hutchinson, KS December 2017 to May 2018 Cashier, stock and clean Account Executive Portfolio Recovery Associates - Hutchinson, KS January 2013 to May 2016 Account Executive for the fastest growing collection agency in the world. I have earned all the "early bird" awards available. I have met every goal the company set for me. I have earned a bonus every month that I have been employed. Team Member State Farm Insurance - Hutchinson, KS April 2011 to November 2012 Licensed in five (5) lines of insurance. Sales and customer service. Answer phones, make appointments, write policies and handle accounts receivable. Store Clerk Dick's Enterprises - Hutchinson, KS September 2010 to March 2012 Convenience store clerk, cashier, stock shelves, clean store, read gas pumps. Customer service. Business Office Manager Prairie Star Health Center - Hutchinson, KS April 2009 to December 2010 Managed three other employees in the business office. Promptly responded to general inquiries from members, staff and clients via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. Handled all accounts payable and receivable. Prepared and mailed statements. Handled adjustments to accounts, including turning accounts to collections and writing off small balances. Collection Specialist Social and Rehabilitation Services - South Hutchinson, KS July 1991 to September 2008 Created new processes and systems for increasing customer service satisfaction. Cross-trained and provided back-up for other customer service representatives when needed. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Created documents for use in the office and in Court. Answered phones, set appointments and scheduled Court hearings. Education High School Diploma in government Trinity High School - Hutchinson, KS 1980 accounting Hutchinson Community College - Hutchinson, KS Skills • MIcrosoft, excel, 10-key, Various other computer programs business specific (10+ years) • Telecommunication • Accounts Payable • Accounts Receivable • Accounting • General Ledger Accounting • Account Reconciliation • Journal Entries • Bank Reconciliation • Office Management • Data Entry • Tax Experience • Merchandising • Conflict Management • Profit & Loss • Van driver Assessments Customer Focus & Orientation — Highly Proficient June 2019 Responding to customer situations with sensitivity. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.