Brighton Kayambila

I’m a Medical Doctor with a passion remote Customer Success professional based in Lusaka, Zambia. I’m bilingual in English and Mandarin not just “studied it in school” Mandarin, but the kind built from six years living and working in China, teaching English to kids in their own language and managing supplier relationships across the language barrier.

My background in medicine shaped how I approach client work: every patient wants a result, and so does every client. That mindset ,stay ahead of problems, communicate clearly, don’t wait to be asked is what I bring to customer success. At a tech startup, I managed between 100 and 150 clients across WhatsApp, WeChat, email, and Instagram. I also spent two years as International Students’ President at Jiujiang University, coordinating 500 students from across the world through COVID lockdown.