Bright Obioma Amaho

 BRIGHT OBIOMA AMAHO CUSTOMER SUPPORT SPECIALIST |Lagos, Nigeria |linkedin.com/in/bright-amaho-b SUMMARY Dynamic and results-driven sales and customer service professional with a solid background in inbound and outbound sales, lead generation, cold calling, and appointment setting. Adept at building and nurturing client relationships to drive customer retention and revenue growth. Proven ability to deliver exceptional customer support and satisfaction while leveraging CRM tools to streamline workflows and boost operational efficiency. Committed to meeting and exceeding targets in fast-paced environments. EXPERIENCE CUSTOMER SUPPORT SPECIALIST| GUARANTY TRUST BANK| DECEMBER 2024 – PRESENT INBOUND Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction via phone, email, and in-person interactions. Processed transactions, including account opening, fund transfers, loan applications, and card management, while adhering to the bank's policies and regulations. Maintained a comprehensive knowledge of bank products and services, enabling efficient problem-solving and tailored recommendations for customers. Worked closely with team members to meet and exceed customer service targets and enhance overall client experience. Demonstrated strong communication skills, active listening, and empathy in addressing customer concerns and troubleshooting complex issues. CUSTOMER SUPPORT SPECIALIST | GUARANTY TRUST BANK | DECEMBER 2022- DECEMBER 2024 QUALITY ASSURANCE Assess and evaluate the performance of Guaranty trust bank’s IVR system to ensure its effectiveness in serving customer needs. Monitor call routing, voice prompts, and system responses, identifying areas of improvement for better customer interaction. Provide detailed feedback and recommendations to enhance the functionality and user-friendliness of the IVR system, contributing to increased efficiency and customer satisfaction. Collaborate with IT and development teams to implement changes, improvements, and updates to the IVR system based on evaluation findings. Conduct routine quality checks on the IVR’s performance and analysed user experience data to measure overall system success. Play a key role in optimizing customer self-service options, reducing wait times, and increasing automation efficiency. EDUCATION BSc. BUSINESS MANAGEMENT | SEPTEMBER 2019 | IMO STATE UNIVERSITY NATIONAL YOUTH SERVICE CORPS(NYSC) 2022 DIPLOMA IN HUMAN RESOURCE MANAGEMENT | OAU CERTIFICATIONS Introduction to Social Media Marketing, META Coursera Online Courses (Graduate 2025) Social Media Management, META Coursera Online Courses (Graduate 2025) Social Media Advertising, META Coursera Online Courses (Graduate 2025) SKILLS AND ABILITIES Tech sales and solution selling Excellent communication and presentation skills Digital literacy and technology integration Cold calling and inbound sales Customer support and issue resolution Calendar management and appointment setting Negotiation and deal closing Lead generation Project management and planning TOOLS Microsoft office, Microsoft teams Asana, Clickup CRM tools Google Calendar, Calendly Google Meet, Zoom Canva